Is Adobe UK Still Trading / Operational ?

[Royley]

Can someone tell me if Adobe UK is still trading / operational, as it's displaying all the signs of a company that has just gone into receivership.

Logging into our Creative Cloud Teams account it's been saying we've an overdue payment, even though everything was paid early December. Emails to the Credit Control email address that appears with the message go unanswered. They (or more likely an automated system) have now cut off services to a number of my users - credit control still not responding to emails.

Went to the support options when logged into our portal. Online chat constantly shows 'nobody available, try later'. Freephone number is giving a disconnected tone. Looked up the main line for their HQ in Maidenhead - nobody ever answers. Tried customer support in the US, who at least responded, but could only direct me to the options I'd already tried.

Now beginning to wonder if I should go to their HQ in Maidenhead in person to at least find out if they are still operating, or have been shut down and I need to find alternative software.

[Abambo]

Royley  wrote

Went to the support options when logged into our portal. Online chat constantly shows 'nobody available, try later'.

Did you try to go past this screen:

You acquired your teams license directly with Adobe?

Let's see if we can get help for you!

[Royley]

Yes, clicked on it anyway, but got no response.

Yes, purchased licenses direct from Adobe. Had the team licenses for several years now, and never had any issues before.

[Rajashree Bhattacharya · Accepted solution]

Hi Graham,

I have escalated this to the concerned team & shall update you as soon as they respond. It might take some time, please excuse the delay.

Thanks

Rajashree

[Royley]

That's great - thanks Rajashree

[Royley]

They've been in contact and given me a couple of phone numbers. Got through to the first one OK and they are now working on the issue for me.

Thanks for your help.