ISSUE - Can't connect to the Adobe Server right now

[ric403]

It's been several days that every time I open photoshop I get this message "we're sorry - we can not connect to the Adobe Server right now"

I also tried to download the application "Adobe limited access repair tool" but the message persists.

I have a Creative Cloud Photography annual subscrition.

Does anyone know how to fix this problem?

Thank you in advance

Riccardo

[Bani Verma · Accepted solution]

Hi Riccardo,

Sorry that you are having trouble using your Creative Cloud apps.

Could you please check and confirm that computer has access to Adobe servers by performing all the steps given here: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.

Just in case you are in an office environment please check if ports 80 and 443 are open, for more information refer to: https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints...

Let us know if this helps.

[linwoodp91625760]

Hi. I am having this same error. I am on Windows 7, and have run through all the connection error resolution with no problems, & I have ensured I have TLS 1.2. I am not in an office environment, and I'm a litle fuzzy on what I should e doing with the Service Endpoints...

Help please!

jessica

[irshaadb]

I'm having the same problem.

I've tried all the troubleshooting steps and the error persists. I'm on Windows 7 64bit.

[Guest]

I am also having this problem. Down to "5 Days" to go now.

Also on Windows 7 64 bit.

Tried the above.

Also can't log out (The signed in account is my old email which I updated quite some time ago)

[danr91670092]

I've been on chats and phone calls with Adobe tech support for the past three days. They could not figure it out. The more I thought about it I started to think I need to hide my identity on the web when I try to log in. And it worked!!! I used Virtual Shield but I'm sure other companies can offer the same help. Here is the link to get you back on Creative Cloud https://virtualshield.com/?rfsn=6453576.2a9afc

[scottymeade]

I'm on with Adobe right now....

They're saying if you have Windows 7 it'll stop working...BUT, he's saying if I BUY a new MONTHLY, it'll work with Windows 7???  I asked him "Well if I will be able to use Windows 7 with the new monthly plan, why won't ADOBE work with my current subscription plan? He disconnected the chat.  Lovely.

[kglad]

@scottymeade, current versions aren't compatible with win 7. it's too old.

trial subscriptions can't install previous versions (some of which are compatible with win 7).

with a non- trial subscription you can install previous versions compatible with your os.

[scottymeade]

Hi,

How would I get a "Non-Trial subscription"? It would GREAT if I could.

Thank you!!!

Cheers,
Scotty

[kglad]

you would subscribe* (ie, pay money).

if you're not certain cc is "right" for you, subscribe to a monthly, not annual plan.  the annual  plan offers a lower monthly cost, but you'll be committed for 1 year and you'll face a significant financial penalty if you cancel the annual plan before the plan's expiration date.

your payment interval with the monthly plan is monthly.  your payment interval for the annual plan can be either monthly or annual, so having a monthly payment does NOT ensure a monthly plan.  ie, be careful when subscribing.  if in doubt, post your question(s) here.

you can embed screenshots here to show what you're doing on adobe's website, if you have questions.

*

https://creative.adobe.com/plans