Skip to main content
R
RYCOR
Participating Frequently
November 28, 2017
Answered

Issue with installing/uninstalling creative cloud and \photoshop (error 50, error P50)

  • November 28, 2017
  • 2 replies
  • 1105 views

Hi,

I have been trying recently to uninstall creative cloud and along with it Photoshop. I only have these on a trial bases but was planning on uninstalling them to later download the full versions after paying.

I tried to uninstall several times through windows, I then deleted all the adobe based files from the "program files" and "program files(x86)" folders. I then attempted to reinstall creative cloud and came up with "error 50" failed to install, then I attempted to use the adobe cleaner tool which did not help my situation.

I tried to install purely just Photoshop and now received "error P50".

Is there anything I can do to install Photoshop/creative cloud again or will i never be able to use these programs again?

Any response would be greatly appreciated,

- Ryan

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

This error of being unable to find the uninstall files occurs on every CC app I have installed.

Please advise as to how I can solve this issue


Ryan, I would recommend you begin by utilizing the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to reinstall the Adobe Creative Cloud desktop application. 

Please update this discussion if you have any questions regarding any of the steps listed Ryan.

2 replies

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
November 28, 2017

Moving to Creative Cloud Download & Install​

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 28, 2017

Code 50 https://forums.adobe.com/thread/1432237

R
RYCORAuthor
Participating Frequently
November 28, 2017

After scrolling through that thread I couldn't find anyone with the same problem as myself as I can no Uninstall ​or ​install.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
December 4, 2017

This error of being unable to find the uninstall files occurs on every CC app I have installed.

Please advise as to how I can solve this issue


Ryan, I would recommend you begin by utilizing the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to reinstall the Adobe Creative Cloud desktop application. 

Please update this discussion if you have any questions regarding any of the steps listed Ryan.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices