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Issue with Updating Adobe Apps via RUM: Return Code 1

New Here ,
Aug 06, 2024 Aug 06, 2024

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Hi everyone,

I'm having trouble updating Adobe applications on my Mac using Remote Update Manager (RUM). Despite the AUSST server being connected and the incremental sync running successfully, the updates are consistently failing with a return code 1. Specifically, I am trying to update Photoshop from version 25.9 to 25.11. I've attached the log file for more details. Has anyone else experienced this issue or found a solution? Any help would be greatly appreciated!

Thanks,

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correct answers 1 Correct answer

Adobe Employee , Aug 06, 2024 Aug 06, 2024

Hi, we're here to help you. Please refer this article for help on Error code 1: https://adobe.ly/4dxDqYD. Do let us know the outcome. 

 

Thanks 

^KS

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Community Expert ,
Aug 06, 2024 Aug 06, 2024

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are you the admin of a teams or enterprise subscription?

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Adobe Employee ,
Aug 06, 2024 Aug 06, 2024

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Hi, we're here to help you. Please refer this article for help on Error code 1: https://adobe.ly/4dxDqYD. Do let us know the outcome. 

 

Thanks 

^KS

KS

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