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Issues in updating Creative Cloud

Engaged ,
Apr 21, 2022 Apr 21, 2022

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Encountered issues in updating Creative Cloud.

My Creative Cloud Version is 5.7.0.1307

 

Error code 507. I've searched the community but I still can't find a simple answer to my problem.

 

It's weird really as I was able to update Photoshop to the newest v 23.3.1 just now and also update Lightroom Classic even though the message said "Encountered issues in updating Creative Cloud. Error Code 507".

 

I can access the volume (C:) on my PC and it is Online with 697.90 GB free space, so there's no drama there. I had no dramas with CC App updating recently either. Nothing has been changed with my system. This is where CC has always been saved to.

 

So, I'm guessing I need to install the app again according to Fix Error via Adobe site.
https://helpx.adobe.com/download-install/kb/fix-error-code-507.html

 

Do I uninstall the app via an Adobe cleaner tool or uninstall tool, and then reinstall the app?
If so, is there a link to uninstalling and reinstalling CC App?

Just need some advice as I don't want to lose or mess up anything.


I have Windows 10 Home, Version 21H2

 

Hoping someone can help.

Thanks in advance

 

C Drive.JPGCC AppUpdate.JPGCC Version.JPG

 

Error Log File: All my programs and updates go to my C: drive so I have no idea why this error is mentioning my E: drive?

04/21/22 18:01:24:509 | [ERROR] | | HDHelperExe | HDHelperExe | HDPIMUWPHelper | | HDHelperExe | 10072 | Failed to install UWP Appx package C:\adobeTemp\ETR6D80.tmp\1\Appx\AdobeNotificationClient.appx with uwpcode 15 (windows error details code = (-2147009267), error = (Windows cannot install package AdobeNotificationClient_3.0.1.1_x86__enpm4xejd91yc to volume E: with media ID {20202020-5720-2D44-6950-8B5B6C0EA43B} because the volume is offline.

 

Rosa
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Creative Cloud

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Community Expert ,
Apr 21, 2022 Apr 21, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

hopefully, that will remove the update prompt.  

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Engaged ,
Apr 22, 2022 Apr 22, 2022

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Thanks so much for your response @kglad which I'm grateful for.

I've actually found this which fixed my issue with the Adobe Notification Client and I hope this helps others in the same situation.  

https://community.adobe.com/t5/download-install-discussions/can-t-update-creative-cloud-desktop-erro...

 

Screenshot_092920_072207_AM.jpg

Rosa

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Community Expert ,
Apr 22, 2022 Apr 22, 2022

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good to hear that, and thank you for solution.

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