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RosaPerry
Inspiring
April 21, 2022
Question

Issues in updating Creative Cloud

  • April 21, 2022
  • 1 reply
  • 1430 views

Encountered issues in updating Creative Cloud.

My Creative Cloud Version is 5.7.0.1307

 

Error code 507. I've searched the community but I still can't find a simple answer to my problem.

 

It's weird really as I was able to update Photoshop to the newest v 23.3.1 just now and also update Lightroom Classic even though the message said "Encountered issues in updating Creative Cloud. Error Code 507".

 

I can access the volume (C:) on my PC and it is Online with 697.90 GB free space, so there's no drama there. I had no dramas with CC App updating recently either. Nothing has been changed with my system. This is where CC has always been saved to.

 

So, I'm guessing I need to install the app again according to Fix Error via Adobe site.
https://helpx.adobe.com/download-install/kb/fix-error-code-507.html

 

Do I uninstall the app via an Adobe cleaner tool or uninstall tool, and then reinstall the app?
If so, is there a link to uninstalling and reinstalling CC App?

Just need some advice as I don't want to lose or mess up anything.


I have Windows 10 Home, Version 21H2

 

Hoping someone can help.

Thanks in advance

 

 

Error Log File: All my programs and updates go to my C: drive so I have no idea why this error is mentioning my E: drive?

04/21/22 18:01:24:509 | [ERROR] | | HDHelperExe | HDHelperExe | HDPIMUWPHelper | | HDHelperExe | 10072 | Failed to install UWP Appx package C:\adobeTemp\ETR6D80.tmp\1\Appx\AdobeNotificationClient.appx with uwpcode 15 (windows error details code = (-2147009267), error = (Windows cannot install package AdobeNotificationClient_3.0.1.1_x86__enpm4xejd91yc to volume E: with media ID {20202020-5720-2D44-6950-8B5B6C0EA43B} because the volume is offline.

 

1 reply

kglad
Community Expert
April 21, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

hopefully, that will remove the update prompt.  

RosaPerry
RosaPerryAuthor
Inspiring
April 22, 2022

Thanks so much for your response @kglad which I'm grateful for.

I've actually found this which fixed my issue with the Adobe Notification Client and I hope this helps others in the same situation.  

https://community.adobe.com/t5/download-install-discussions/can-t-update-creative-cloud-desktop-error-507/m-p/12896827/page/3

 

Rosa
kglad
Community Expert
April 22, 2022

good to hear that, and thank you for solution.