A few weeks ago Adobe Photoshop CS3, which had been working just fine, suddenly stopped working on my computer. I tried everything to start it and it would pop up on the opening message, open the program, and would give me an error message and suddenly shut down. I uninstalled and tried reinstalling the program with no luck. My husband is a photographer and has CS5 which we tried to install... still no luck. He also a creative cloud account and tried installing the new PS on my computer, and although creative cloud downloads and installs, when you open CC there's a spinning wheel that won't stop. ever. I've included a screenshot below.
I use photoshop regularly for my clients and its frustrating not being able to figure out why my computer isn't able to run it. I've even downloaded the clean uninstall from Adobe's website, uninstalled everything, reinstalled everything, and still nothing. Its been over a month now and I've had to use PS on my husbands computer, which can be frustrating at times having to switch computers to do one small task.
I have a mid 2011 iMac running OS X 10.10.5.
1 Correct answer
Hi,
Please refer to the help document below:
App doesn't open | Progress wheel spins continually
You may also refer to the threads below where this issue has been addressed:
Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
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