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jackp38274611
jackp38274611
Participant
August 14, 2017
Answered

issues registering adobe creative suite 5.5 (student/teacher ed.)?

  • August 14, 2017
  • 2 replies
  • 727 views

I've been trying to register my eligibility as a teacher to use a copy of adobe creative suite 5.5 design premium, but after following the appropriate support portal and filling in the order fulfilment form, I keep getting told that 'the request cannot be completed at this time.' Customer service told me to 'check the forums'. Anyone got any ideas?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Adobe no longer sells CS# anything, so chances are if you have an old copy of some software you won't be able to register it as being within the student/faculty realm.  If this is an old license that you are trying to reinstall, registration is only done once.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 14, 2017

    Adding to what Ned said... 5.5 is about five years old, so trying to convert a Redemption Code to a serial number https://redeem.licenses.adobe.com/getserial at this time may not be possible

    If you've already redeemed and have a serial number, you should be able to install and register

    That is, of course, if you have a computer with an old(er) operating system that is compatible

    Both Mac Sierra and Windows 10 mean you will have problems installing that old version

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    August 14, 2017

    Adobe no longer sells CS# anything, so chances are if you have an old copy of some software you won't be able to register it as being within the student/faculty realm.  If this is an old license that you are trying to reinstall, registration is only done once.

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