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AssafNegev
AssafNegev
Participating Frequently
August 12, 2014
Answered

IUnable to download illustrator CC 2014

  • August 12, 2014
  • 1 reply
  • 1445 views

Hi,

I keep getting error -60. several times, i have reinstall the Adobe creative cloud desktop app and ran the Cleaner tool.

Had no truble with photoshop and InDesing.

Using os x Mavericks (10.9.4)

Thanks,

AssafN

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Hi jeff,

Nothing works... downloading 2-3% than stops, if i keep pressing the Retry button it goes up to 41% max. same error every time

08/15/14 12:34:30:240 | [ERROR] | 239996D2-1E19-4A6D-BB57-8FFCA0F79798 |  |  |  |  |  | 62039 | Checksum validation failed for segment 0

08/15/14 12:34:31:081 | [WARN] | 239996D2-1E19-4A6D-BB57-8FFCA0F79798 |  |  |  |  |  | 62049 | Some Error has come during download operation with Error type - -60, and Error Code - 417

as i said, this only happens with Illustrator.

Just upgraded my download speed, and still no success i have no problems downloading other big files.

this is starting to damage my work, i need illustrator.

Isn't there a direct download link? some way to bypass the Adobe CC Desktop app?

Thanks, Assaf.


Assaf you can download the base installation files by following the steps listed at Adobe CC 2014 Direct Download Links – Creative Cloud 2014 Release | ProDesignTools.

Are you on a managed network?

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 12, 2014

AssafM please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve the download error you are currently experiencing.

AssafNegev
AssafNegevAuthor
Participating Frequently
August 13, 2014

Hi Jeff,

Error -60 the on i'm getting, is not on that list.

The thing is this happens ONLY with Illustrator, just now installed Muse CC without a glitch, illustrator refuses do download...

this happened to me before whit my old Mac.

AssafNegev
AssafNegevAuthor
Participating Frequently
August 13, 2014

AssafM what errors are you seeing within your download log?


08/13/14 22:22:07:950 | [INFO] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10480 | The value of ETAG for the file is "b708ce6b22c481e82ccdb89dd38098f0:1403090029"

08/13/14 22:22:09:067 | [INFO] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10446 | The value of ETAG for the file is "17fc9b07585ae9b9cdf3551e47c346a3:1403090030"

08/13/14 22:22:10:441 | [INFO] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10480 | The value of ETAG for the file is "41d035ff0907224e573bc05cae37bd35:1403089977"

08/13/14 22:22:11:801 | [ERROR] |  |  |  |  |  |  | 10519 | Signature MISMATCH of segmentID 0 Download Data Signature = ba8c5f47b56a3cfcf9e85006204fd5ca and Signature from ValidationXML = 39907bd43ec173e96769488ca5834f7d

08/13/14 22:22:11:801 | [ERROR] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10519 | Checksum validation failed for segment 0

08/13/14 22:22:18:576 | [ERROR] |  |  |  |  |  |  | 10519 | Signature MISMATCH of segmentID 0 Download Data Signature = ba8c5f47b56a3cfcf9e85006204fd5ca and Signature from ValidationXML = 39907bd43ec173e96769488ca5834f7d

08/13/14 22:22:18:576 | [ERROR] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10519 | Checksum validation failed for segment 0

08/13/14 22:22:23:597 | [ERROR] |  |  |  |  |  |  | 10519 | Signature MISMATCH of segmentID 0 Download Data Signature = ba8c5f47b56a3cfcf9e85006204fd5ca and Signature from ValidationXML = 39907bd43ec173e96769488ca5834f7d

08/13/14 22:22:23:598 | [ERROR] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10519 | Checksum validation failed for segment 0

08/13/14 22:22:28:921 | [ERROR] |  |  |  |  |  |  | 10519 | Signature MISMATCH of segmentID 0 Download Data Signature = ba8c5f47b56a3cfcf9e85006204fd5ca and Signature from ValidationXML = 39907bd43ec173e96769488ca5834f7d

08/13/14 22:22:28:921 | [ERROR] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10519 | Checksum validation failed for segment 0

08/13/14 22:22:47:366 | [ERROR] |  |  |  |  |  |  | 10519 | Signature MISMATCH of segmentID 0 Download Data Signature = ba8c5f47b56a3cfcf9e85006204fd5ca and Signature from ValidationXML = 39907bd43ec173e96769488ca5834f7d

08/13/14 22:22:47:366 | [ERROR] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10519 | Checksum validation failed for segment 0

08/13/14 22:22:49:760 | [ERROR] |  |  |  |  |  |  | 10519 | Signature MISMATCH of segmentID 0 Download Data Signature = ba8c5f47b56a3cfcf9e85006204fd5ca and Signature from ValidationXML = 39907bd43ec173e96769488ca5834f7d

08/13/14 22:22:49:760 | [ERROR] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10519 | Checksum validation failed for segment 0

08/13/14 22:22:55:458 | [ERROR] |  |  |  |  |  |  | 10519 | Signature MISMATCH of segmentID 0 Download Data Signature = ba8c5f47b56a3cfcf9e85006204fd5ca and Signature from ValidationXML = 39907bd43ec173e96769488ca5834f7d

08/13/14 22:22:55:458 | [ERROR] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10519 | Checksum validation failed for segment 0

08/13/14 22:22:58:689 | [ERROR] |  |  |  |  |  |  | 10519 | Signature MISMATCH of segmentID 0 Download Data Signature = ba8c5f47b56a3cfcf9e85006204fd5ca and Signature from ValidationXML = 39907bd43ec173e96769488ca5834f7d

08/13/14 22:22:58:689 | [ERROR] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10519 | Checksum validation failed for segment 0

08/13/14 22:23:02:382 | [ERROR] |  |  |  |  |  |  | 10519 | Signature MISMATCH of segmentID 0 Download Data Signature = ba8c5f47b56a3cfcf9e85006204fd5ca and Signature from ValidationXML = 39907bd43ec173e96769488ca5834f7d

08/13/14 22:23:02:382 | [ERROR] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10519 | Checksum validation failed for segment 0

08/13/14 22:23:11:698 | [ERROR] |  |  |  |  |  |  | 10519 | Signature MISMATCH of segmentID 0 Download Data Signature = ba8c5f47b56a3cfcf9e85006204fd5ca and Signature from ValidationXML = 39907bd43ec173e96769488ca5834f7d

08/13/14 22:23:11:698 | [ERROR] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10519 | Checksum validation failed for segment 0

08/13/14 22:23:14:866 | [ERROR] |  |  |  |  |  |  | 10519 | Signature MISMATCH of segmentID 0 Download Data Signature = ba8c5f47b56a3cfcf9e85006204fd5ca and Signature from ValidationXML = 39907bd43ec173e96769488ca5834f7d

08/13/14 22:23:14:866 | [ERROR] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10519 | Checksum validation failed for segment 0

08/13/14 22:23:15:299 | [WARN] | 1D0DA657-C21C-4243-8DB2-007773E165E1 |  |  |  |  |  | 10529 | Some Error has come during download operation with Error type - -60, and Error Code - 417

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