Kevin Monahan - PLEASE HELP - I'm in an endless loop with Adobe Customer Support

[md242424]

I've been trying to work through the appropriate Adobe customer support channels, but I'm in an endless loop with no resolution.

Here are my case numbers: 9/2/2019 ADB-8737740-B3Z2; 9/11/2019 ADB-8885733-C0D8 (indicates resolved in your system but that is incorrect); 9/5/2019 ADB-8937064-C5M4; 9/16/2019 ADB-8968317-K4F4; And here is the list of Adobe Customer support people who I have communicated with: Mukul, Shailesh, Divya, Milton, Kajal, Subhendu, Aashi. 

I am in need of a valid redemption code for my Adobe CC annual membership which I purchased on 9/2/19 - I was given a code that Adobe removed from my account in error and now it indicates it has already been redeemed so I cannot use it with my account. Please help me! Thanks, Kyle Daniel - account is under<Removed by Moderator>

[Ned Murphy]

Unfortunately these forums are not an interface for communicating with Adobe Customer Support.  If you get lucky though, one of the Adobe staff might notice your posting and see if they can help - which likely means turning you back towards the customer support channels, but possibly a better channel.  Otherwise, be persistent and continue to press the Customer Support channels for resolution.

ontact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)
https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

[Ani*Adobe · Accepted solution]

Dear Mr. Daniel,

I apologise for the poor experience. Be rest assured that we have escalated your case and the team is already working on it.

Thank you for your patience.

^Ani