This is my first post and it's going to be very direct.  I've spent 6 days and countless hours struggling with uninstalling then reinstalling CS3 (the updater NEVER worked correctly) and waiting for Adobe to complete a license transfer for CS5 Design Premium.  I also updated my MacBook Pro to High Sierra.  Once Adobe finally completed the transfer I tried to install the CS5 upgrade (also Design Premium) and while the first install went okay, I began getting error messages upon opening the first program.  "Not optimized"  I can live with that one even though it is annoying.  When I close a  program about 2-3 minutes later I get a crash log that program (take your pick) quit unexpectedly!!!  I closed the program minutes before on my own! 

I tried repeated uninstalls and reinstalls.  Then I tried updating the CS5 installments.  Then this error began:

Then I installed and tried a direct download from Adobe and after waiting for the download, I tried to launch the installer and got an error stating I could "cancel" or eject the disc?!

I decided maybe I should revert back to an earlier version of my OS.  I called Apple support  (VERY EASY TO GET A HUMAN ON THE PHONE) and the representative called Adobe for a three way call.  The Adobe Representative was hard to understand (just as the one I called Monday was) and third to repeatedly talk over me and had no intention of hearing my issues.  All he wanted to do was repeatedly read from the script, "Adobe no longer provides phone support for CS3 or CS5.   You will have to go to the forums." 

While I am somewhat understanding of not wanting to provide support for aging products, in a bigger picture it is thoughtless as it pertains to the customer.  I have a couple classic cars, I can still get support from dealerships when I need it.   Same with appliances.  As a consumer, I see it as an effort to push me into a corner and force me to purchase the great "Creative Cloud". Which was solicited to me a number times!  I can't bring myself to pay for a "virtual product" on a monthly basis for $70 or so a month and OWN nothing when I stop paying the monthly subscription! 

I bought my first version of Photoshop somewhere around 1992-1993 when it was on several 3 1/2" "floppy discs!  With CS3 costing just over $1,700 alone!  And That's the customer service I get?!?!

I've searched through your forums, just as Ive searched Apple forums and Google searches.  I get flooded with suggestions tom go into the terminal and type in these strings, download this program as a patch, etc.  I DON"T LIKE DOWNLOADING PROGRAMS RECOMMENDED AS FIXES IN FORUMS!  Which I've seen on Adobe's own forums!  One try at this sent me to the apple store with a grey screen!! 

When I search Adobe one of the "fixes" I am repeatedly led to is the direct download of CS5.  As previously mentioned after waiting for it to download, IT DOEST WORK!!!

Adobe has great software in the sense of what it is capable of doing, but it's useless without proper support at ALL LEVELS.

I am NOT a computer guy.  I am an ARTIST!  I don't need a lot of tech talk or forums to read!  I need a simple plain english answer and FIX!

Now, how do I FIX THIs?  I'm all "ears"...........