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kinkersnick127
Inspiring
November 3, 2016
Question

Lavasoft plug-in causes CC 2017 applications to crash or run slowly

  • November 3, 2016
  • 15 replies
  • 10421 views

I have just downloaded the latest version of Photoshop CC (2017) and it won't even open. It says 'Adobe Photoshop CC 2017 has stopped working'. When I click 'Debug' it says 'An unhandled win32 exception occurred in Photoshop.exe [22540].

I have tried loading it up holding down Ctrl+Alt+Shift to delete the settings file (as someone else suggested) but it didn't fix the problem.

Anyone know how I can fix this?

This topic has been closed for replies.

15 replies

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A
arturg97604891
Participant
November 3, 2016

First run photoshop cc2017 on my windows 10 - DW, LR, same. Only Ai work good. Please help. After reinstalling the same.

A
Ade
Participating Frequently
November 3, 2016

Same problem here too.  I tried to go back to 2015.5 and now it also crashes with the same problem...

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 3, 2016

Kinkersnick127, Sknne77, Russell PROCOPY, NoahDIDesign, IbT, and Ade do you receive any errors during the installation process for Photoshop CC 2017.  You can find details on how to locate the installation log files at Creative Cloud 2015 download and install errors​.  If you are seeing any errors in the log then please feel free to post them to this discussion.

If Photoshop CC 2017 is installed properly but not functioning then I would encourage you to post in the Photoshop General Discussion forum at Photoshop General Discussion .

I am sorry that you are all facing difficulties launching Photoshop CC 2017.  Since this discussion is in the Creative Cloud Download & Install forum I want to verify that there are no installation failures which are causing the current difficulties you are experiencing in Photoshop CC 2017.

K
kinkersnick127Author
Inspiring
November 3, 2016

Hey Jeff,

Thanks for the response. No install errors here, and no log files showing any problems. I will re-post my original message into the Photoshop forum though, if you think that will help...

IbT9999304
IbT9999304
Participant
November 3, 2016

Having the same problem here

NoahDIDesign
NoahDIDesign
Participant
November 3, 2016

Having the same issues....ADOBE PLEASE FIX THIS NOW. 

    S
    sknne77
    Participating Frequently
    November 3, 2016

    Mine opens, but opens to just a blank grey page, i can click open document and it goes to file search but when i click the document to open, nothing happens, once i force quit using ctrl, alt and delete its still there in the background and i have to force close it again.

    The same happens with After Effects.

      K
      kinkersnick127Author
      Inspiring
      November 3, 2016

      Weird!

      My After Effects seems to be working, but Photoshop is completely broken.

      Damnit Adobe.

        S
        sknne77
        Participating Frequently
        November 3, 2016

        damn indeed, typically got a deadline this weekend as well!

        just been online chatting with Ad and they took over my computer, scary moment! lol

        but they created a new user on my machine (windows 10) and then the apps seemed to work.

        So some strange corruption with regards to adobe cloud being signed in to my current profile I'm assuming, no resolve as of yet, he said he'd escalate the problem and id hear back on email so ill update here if I get anything back.

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