Licencing Photoshop Elements 2022 lost last week

Forum|Forum|1 year ago
February 4, 2025
3 replies
1067 views

Good morning,
Until last week I was using Photoshop Elements 2022 which I purchased. Suddenly it no longer works and my account states that I don't have a license!
Did ADOBE not clean up a little too quickly?
THANKS

Good morning,

Until last week I was using Photoshop Elements 2022 which I purchased. Suddenly it no longer works and my account states that I don't have a license!

Did ADOBE not clean up a little too quickly?

THANKS

Bug

Nancy OShea

Community Expert

If you changed the primary email attached to your Elements account, log-in with it below.

https://account.adobe.com/products

NOTE: Products are different from subscription Plans.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

do you see an option to license pse 2022 when trying to open it?

P

PASCAL22728057anytAuthor

Participating Frequently

No, the home page offers me to edit photos and when I click it spins non-stop.

Jeffrey_A_Wright

Community Manager

again, what makes you think it's unlicensed? ie, open pse, click help and see if activate/sign-in or deactivate/sign-out is clickable. DON'T click on deactivate/sign-out

Pascal, I can confirm there are no registered software titles under the e-mail address you used to post to this public discussion forum. I would recommend contacting people within the organization that manages the e-mail address to figure out the proper account that has access to Photoshop Elements 2022.

Please see https://adobe.ly/4hKDnuE for information on how to review the software titles registered under the account. ^JW

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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