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licencse student stucked at the eliibility verification part

New Here ,
Feb 12, 2023 Feb 12, 2023

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[Edited by moderator]

 

I am stucked here, I don't understand because I have a perfect internet connection, I tried on different days but it still doesn't work. Someone knows hox to fix this issue ? Thanks a lot, have a good day.

 

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Activation , Installation

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Community Expert ,
Feb 12, 2023 Feb 12, 2023

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try a different browser.

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New Here ,
Feb 13, 2023 Feb 13, 2023

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I already try other browsers.

Sent from Mail<> for Windows

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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