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M
MSnhl
Inspiring
January 1, 2014
Answered

License CS6 Design & Web Premium does not work anymore

  • January 1, 2014
  • 2 replies
  • 1361 views

I have a LEGAL version of CS6 Design & Web primium. I have installed it about a year ago and registered bij Adobe. If I look on the site, my CS6 and licensenumber is available. Still it does not work. Eveytime it says my trail version comes to an end and I have to buy it. But I already bought it.

I tried to reinstall, but that does not work either. How can I get it to work again???

This topic has been closed for replies.
Correct answer MSnhl

MSnhl I have removed your posted image as it contained your serial number.  Please be aware this is a public forum.

I would recommend you contact our support team so we can verify the validity of your serial number.  You can contact our support team at http://adobe.ly/yxj0t6.


Thank you for your help.

I bought this software with a teacherslicense. It was told that is was

unlimmited. But it isn't. Mistake from the supplier who has given me a

solution. Problem is solved.

2014/1/1 Jeff A Wright <forums_noreply@adobe.com>

Re: License CS6 Design & Web Premium does not work anymore created

by Jeff A Wright <http://forums.adobe.com/people/JeffAWright> in *Downloading,

Installing, Setting Up* - View the full discussion<http://forums.adobe.com/message/5971614#5971614

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 1, 2014

MSnhl do you receive a specific error message when you enter your serial number?

M
MSnhlAuthor
Inspiring
January 1, 2014

Hello, thanks for your reply. See my answer to kglad. I removed the programm, run the cleaner, restarted en reinstalled. But unfortunately without succes.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 1, 2014

MSnhl I have removed your posted image as it contained your serial number.  Please be aware this is a public forum.

I would recommend you contact our support team so we can verify the validity of your serial number.  You can contact our support team at http://adobe.ly/yxj0t6.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 1, 2014

uninstall

run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall cs6

if there's a problem reinstalling, attach a screenshot of the error message or the dialog that appears after entering your serial number.

M
MSnhlAuthor
Inspiring
January 1, 2014

Hello, Thanks for your reply. I tried the above mentioned methode, without succes.    <Image removed due to containing serial number>

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