License impossible to install

[Davids777]

Hello, 

I have a license for Adobe Web Premium that I paid more than €2,000 for, which gives me the right to two installations. A few years ago, my laptop broke down with one of the licenses installed, and recently, I changed some components on my computer. When I tried to reinstall Photoshop on my computer, the application told me that I must first uninstall a license, which is of course impossible since I no longer have access to the previous installations. How can I proceed to install my license on my computer ? 

The products appear on my Adobe account, but it doesn't show any activated products in the list of activated products.

I also tried Adobe AI chat and Adobe on Twitter, but without success.

Thank you. 

Kind regards

[kglad]

illegal comes with malware so there's a big benefit to using your legal software even though it's a hassle.

[Davids777]

I bought this license when I was a professional so it was worth paying, but now that I use Photoshop much less, I have no interest in paying for a license, there is no need to have a more modern version

[Nancy OShea]

There are free & low-cost alternatives to Dreamweaver and Photoshop. But legacy Creative Suite isn't among them.

Good luck.

[Davids777]

I currently use Krita and Gimp, but given my years of experience with Photoshop, I'm more comfortable with Photoshop. There are also some online alternatives that are pretty impressive since they do a lot of things without installing anything.

[Davids777]

I only need Photoshop because I don't use other softwares. For web, I don't need editors but I use SublimText for everything related to code editing 

[Nancy OShea]

I only need Photoshop...

By @Davids777

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Then get Photoshop Elements. It's 1000 times better than what you have been using, and it's compatible with modern equipment.

Photoshop Elements 2025 (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

[Davids777]

I have already purchased an Adobe license, if they do not help me recover my license, I will never put 1€ into one of their products again.

[Nancy OShea]

For context, you bought a license for a product with a 3-5 year shelf-life. And that shelf-life ended more than a decade ago.  It's fair to say that you're not a victim, you got more than your money's worth from Creative Suite.

Good luck with whichever replacement product(s) you decide to use.  😊