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hansd7677437
Participant
December 10, 2015
Answered

License Photoshop Elements 14 is not right

  • December 10, 2015
  • 2 replies
  • 275 views

Hi, I bought Photoshop Elements 14 and tried to install it, but the serial number is not right. In the mail it says windows, but it should be Mac, maybe that is the problem. Can you please change the license to Mac?

    This topic has been closed for replies.
    Correct answer John T Smith

    You are going to have to go back to sales and get a refund and then buy the correct version

    Since this is an open forum, not Adobe support... you need to contact Adobe staff to help

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Serial number and activation support (non-CC)

    http://helpx.adobe.com/x-productkb/global/service1.html

    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

    2 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    December 11, 2015

    Hi,

    Please see Exchange an Adobe product for a different language or platform version

    Hope that helps!

    Regards,

    Sheena

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 11, 2015

    You are going to have to go back to sales and get a refund and then buy the correct version

    Since this is an open forum, not Adobe support... you need to contact Adobe staff to help

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Serial number and activation support (non-CC)

    http://helpx.adobe.com/x-productkb/global/service1.html

    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

    H
    hansd7677437Author
    Participant
    December 12, 2015

    ‌Thanks, via your link I chatted with one of the support staff and I received a new serial number by mail. Installation went smooth this rime. Actually before I tried this forum I tied to chat, but it was closed. Anyway, it works now, thank you again.

    Regards,

    Hans

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