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H
hecam17
Participant
February 8, 2015
Answered

Licensing Stopped Working

  • February 8, 2015
  • 1 reply
  • 986 views

I have Creative Suite 3, just migrated to a new IMac a few weeks ago and now I get an error when I try to open Photoshop or any part of the Suite.

"Licensing for this product has stopped working.

You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT Admin or Adobe Customer Support for help."

Wanted to check with Support before uninstalling anything and Support website leads you to the forums. I did not Deactivate old machine before the migration, but it was wiped and OS reloaded. Any ideas please?

This topic has been closed for replies.
Correct answer kglad

Thank you

I'm looking at Install Log for CS3, see the 2 attempts this past week and 1 yesterday, did a search for the words error or fatal and got nothing. Thia is the end of the log

--------------------  END  - Updating Media Sources -  END  --------------------

[       0] Thu Feb 19 20:58:20 2015  INFO

Starting authenticated installer...

See the system-wide log file under /Library/... for additional log messages.

Applications appeared to Install but got the error when starting - Licensing for this product has stopped working

I will look at the other logs from the link.


that's progress.

if you have

windows, Error "Licensing has stopped working" | Windows

mac, Error "Licensing has stopped working" | Mac OS

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 8, 2015

do not migrate adobe software.  properly install it.

at this point, uninstall what you can, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then properly install.

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

H
hecam17Author
Participant
February 21, 2015

Thank you for the tip. I had a chance to try it the past few days. I used the CC Cleaner tool to remove CS3, downloaded the CS3 Installer from the link, Installed CS3and got an error that I needed to UnInstall then reinstall teh software. I used the Unistaller that is part part of the suite, then did a Find Adobe and got everything, ran the CC Cleaner again - found nothing. Restarted and Installed from my Original CS3 media. I get an error now trying to launch any CS3 part-

"You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting Adobe customer support for help."

This is on a new IMac 27" running OSX 10.10.2, will have to contact support, likely need help to deactivate, and reinstall.

Thank you for trying.

HC

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 21, 2015

Aack, long Chat with support where they apologize for no longer supporting the old product, and suggest I try the Forums.

Can anyone tell me how to deactivate a computer I do not have, so I can hopefully activate on a computer I do have?

Thank you


that's not the error message you would see if there were an activation count issue.  but to deactivate on a computer you no longer control contact adobe support and request an activation count reset by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

check your install logs (with the date of your most recent cs3 install), Troubleshoot install using logs | Elements

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