Lightroom 5.5 CC doesn't launch after Update

[zeetoe25]

Hello,

I used Creative Cloud to download all the new 2014 updates of which LR 5 was an update.  All the downloads and installs reported being successful.  I opened PS CC 2014 and it launch and loaded just fine.  However, LR 5 launches the flash screen for about 2 secs, but doesn't launch.  I've try to go to Creative Cloud to download and reinstall, but it has LR 5 as installed and won't let me re-download and install.  I also tried going to the new creative cloud adobe site and tried downloading it there, but is comes up with a message that the link requires a launch program ... have no idea what the program is.  Totally baffled with this new Cloud set up!  Your help is greatly appreciated.

Dennis

[ScottThomas]

Same result for me - exactly. The download/install appears to be correct. PS 2014 opens and appears to work. LR flashes a splash screen, then disappears, but won't open.

Obviously this is a critical flaw.

[ScottThomas · Accepted solution]

I have the Photography subscription - both LR and PS.

I just contacted support and the matte was resolved. Here's what we did:

Delete the LR5 application from the Applications folder (Macbook Pro)

Download and install the new LR5.5 software via web from adobe.com

Start LR (it worked)

Sign out of Adobe CC app

Sign in to Adobe CC app and it found LR, and marked it installed.

[zeetoe25]

Hey Scott,

Thanks for the update!  One question, where did you find the download for LR 5.5.  I tried to do that earlier, but got the message that i need a install link program ... didn't know what that meant.

Thanks for getting back to us on your success.

Dennis

[ScottThomas]

Dennis,

The tech guy pasted in the link, so I didn't really see it. According to my history it is http://download.adobe.com/pub/adobe/lightroom/mac/5.x/Lightroom_5_LS11_mac_5_5.dmg

It looks like all you need to do is install the trial and their record of your license will do the update - I hope!

Good luck!

[ScottThomas]

One further word of caution:

After getting LR to work again, check to be sure your plugins are present. I didn't do this, so when I checked PS 2014 and they were missing, I reinstalled the Nik plugins. The result: Two sets of plugins in LR and none in PS 2014!

I followed the instructions here http://glyndewis.com/plug-ins-adobe-photoshop-cc-2014/ and the PS 2014 plugins were fixed.

Scott

[zeetoe25]

Hey Scott,

Thanks!  I followed your instructions and LR 5.5 is not working correctly!  Thanks again for passing on the info!

Dennis

[fidr01]

I have the same issue. I don't even get a 2-second flash. My question might be slightly different though. I have the Creative Cloud with Photoshop CC and I owned the 5.4 version of Lightroom. I was surprised to see the Lightroom update available in Creative Cloud. While the Photoshop kept my old CC it removed my old Lightroom and installed the new version. I believe there is a problem with the Lightroom.exe file. So I removed the program, rebooted and re-installed. Same thing.

Could this be because my Creative Cloud subscription has not been updated to include Lightroom?

And yes it is a critical flaw.

Rich Fiddelke

[zeetoe25]

Hi Rich,

Do you have the Photography subscription?  It's $9.99/mo and includes LR 5.  I did the same thing.  I had already purchased LR5 upgrade and then a few months later they came out with the photography subscription and they gave me LR and PS CC for the same price, $9.99.  I was able to update to LR 5.4 through the Creative Cloud, but this time it didn't work.  I'm going to uninstall LR 5.5 that's on my computer in the morning and try to install my original LR 5 and then update through LR and not CC and see if that works.  I'll post something if it does work.  Oh, by the way I'm using an iMac with OS X Mavericks 10.9.3.

Dennis

[KateMann]

Same  issue here. Updated today. Didn't launch. Reinstalled, rebooted. Same deal. I expect that Adobe will fix it tomorrow. Odd though. I've never had a problem. Have Photographer's Package CC. Windows 8.1

[AlmaLeaper]

Same issues here .. download - trash etc about ten times. Adobe help, repeated the procedure still nothing! Very annoying and such a time waster...

[zeetoe25]

Hi Alma,

If you updated LR using the CC manager, the program will not run.  You have to uninstall it then go to to this Link http://download.adobe.com/pub/adobe/lightroom/mac/5.x/Lightroom_5_LS11_mac_5_5.dmg download it and reinstall.  Then open the CC manager and you'll find LR 5 has been updated.  Also, you'll need to follow Scott Thomas' info above to make sure your plug-ins are working.

Dennis