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itztwin
Participant
June 12, 2018
Answered

Lightroom 5.7 Update Problem

  • June 12, 2018
  • 3 replies
  • 1747 views

Hello, I have an Adobe ID account and I registered my LIGHTROOM 5 product with the SN. (I bought in 2013 the license LR 5, software to install with the CD). I tried to update LR to version 5.7 but when I put in my correct SN it says invalid. or sends me to the free one month trial page of adobe tracking. How should i go about this? Thanks!

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Ok, thanks for the update, Itztwin.  Please download a fresh copy of the Lightroom 5.7.1 installation files that I referenced in message #2 of this public forum discussion.  You can click on the link to View the full discussion to view the forum discussion in your default web browser.

3 replies

N
namibelephant
Participant
September 27, 2019

Hi,

this problem is still valid today.
I also have Version 5 and cannot update to Version 5.7
The link mentioned below just goes back to LR6.

How can I update my old version 5 to 5.7?

    R
    remcov75551269
    Participant
    October 3, 2019
    registration of a vailid serial fails of LR5, update 5.7 is no where to be found.
      R
      remcov75551269
      Participant
      October 22, 2019

      I had some luck, my brother still had the official 5.71 update (WIN) on his NAS. I would like to make it available for download for others still happy to use LR5 , because of Adobe forces you to only buy CC abo's.  To be sure: @Adobe, is this legal to share my update 5.7 like this, and make it downloadable for others? (of cource no illigal version, the same everybody could download in the past from the adobe website)

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      June 12, 2018

      Itztwin, what prompted the need to reinstall and update Lightroom 5?  Is there a reason that you are not installing Lightroom 5.7.1 from Download Photoshop Lightroom and installing Lightroom 5 instead?  Please download Lightroom 5.7.1 from Download Photoshop Lightroom and then begin the installation process. 

      I would also recommend verifying that the serial number for Lightroom 5 is registered under your account at http://www.adobe.com/.   For information on how to locate your registered serial numbers see Find your serial number .

      I
      itztwinAuthor
      Participant
      June 13, 2018

      I recently updated my Macbook to high Sierra and after I did that,  I went to edit some photos and all ther photos in my light room catalog looked really weird and not clear at all. I figured maybe i needed to update to 5.7 but for some reason when I tried to update it it says I can start a trial or sign it with SN which I do but it says that its invalid but I clearly have the correct one because I have it in my Adobe profile.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity ManagerCorrect answer
      Community Manager
      June 13, 2018

      Ok, thanks for the update, Itztwin.  Please download a fresh copy of the Lightroom 5.7.1 installation files that I referenced in message #2 of this public forum discussion.  You can click on the link to View the full discussion to view the forum discussion in your default web browser.

      Akash Sharma
      Akash Sharma
      Legend
      June 12, 2018

      Moving to Downloading, Installing, Setting Up​

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