Lightroom 5 Serial number rejected on new Mac Book

Forum|Forum|7 years ago
March 31, 2018
3 replies
3664 views

I bought a new Mac Book Pro and am trying to copy my Lightroom Catalog to the new machine. Actually everything worked fine, but Lightroom won't accept my Serial Number. I know it's "old software" but what's wrong?!? Do I have to use the Adobe Creative Cloud Desktop App? Or not? Lightroom opens and asks for the Serial Number but won't accept it. I can use the software in 30 day trial mode....

This topic has been closed for replies.

Correct answer kglad

you can't copy any adobe program. use the installation file to properly install lightroom.

Single user licensee downloadable installation files available:

Suites and Programs: CC 2018 | CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X,X suite,9,9 extended | 8 | 7 |
Authorware: 7.01 windows |
Captivate: 10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2 |
Lightroom: 6.14| 5.7.1| 4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 |
Photoshop Elements: 2018,15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 2018,15,14| 13,12,11,10,9 8 | 7
RoboHelp: 2015, 11, 10, 9, 8

Updates

non-cc updates
CC (2013) Updates:
- Windows
- macOS
CC 2014 Updates:
- Windows
- macOS
CC 2015 Updates:
- Windows
- macOS

Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

J

jonesa27533037Author

Participating Frequently

do I have to deactivate Lightroom on my old computer? If so, how can I do it?

kglad

Community Expert

you do if your lr is activated on two other computers and your trying to install on a third. and you should deactivate if you're not longer going to use lr on your old computer (so you can maintain your two activations).

to deactivate: open lr>help>deactivate (or sign out).

J

jonesa27533037Author

Participating Frequently

ok, there is no such option in my old Lightroom software. It's version 5.7. When I go to help>search for updates it tells me, that this is the latest version.

The version I just downloaded for my new Macbook is 5.7.1 and has the sign out option (although it's just running in trial mode)

any further advice?

kglad

Correct answer

Community Expert

you can't copy any adobe program. use the installation file to properly install lightroom.

Single user licensee downloadable installation files available:

Suites and Programs: CC 2018 | CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X,X suite,9,9 extended | 8 | 7 |
Authorware: 7.01 windows |
Captivate: 10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2 |
Lightroom: 6.14| 5.7.1| 4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 |
Photoshop Elements: 2018,15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 2018,15,14| 13,12,11,10,9 8 | 7
RoboHelp: 2015, 11, 10, 9, 8

Updates

non-cc updates
CC (2013) Updates:
- Windows
- macOS
CC 2014 Updates:
- Windows
- macOS
CC 2015 Updates:
- Windows
- macOS

Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

J

jonesa27533037Author

Participating Frequently

thanks for your quick answers.

Of course, I installed Lightroom 5 new and did not just copy it. Sorry for the missunderstanding. I used the Installer from here: Download Photoshop Lightroom

My Lightroom is an older standalone version - no CC

0

02GEEK

Participating Frequently

check out this

Install and use Creative Cloud apps on a new computer

Activate and deactivate Adobe products