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Inspiring
May 14, 2018
Answered

Lightroom 6 installation trouble

  • May 14, 2018
  • 6 replies
  • 1751 views

Tring to install lightroom 6 desktop version onto 64bit windows 10 machine. After the installer asks for adobe user name and password the installer just sits there and does not complete installation. Any suggestions?

Thanks

Bill

This topic has been closed for replies.
Correct answer pottsfive

Thanks to everyone who offered up suggestions! It is now installed and running.

What I ended up doing is installing the 5.7.1 version and then the 6.0 install completed normally.

Thanks

Pottsfive

6 replies

pottsfiveAuthorCorrect answer
Inspiring
May 16, 2018

Thanks to everyone who offered up suggestions! It is now installed and running.

What I ended up doing is installing the 5.7.1 version and then the 6.0 install completed normally.

Thanks

Pottsfive

Jeffrey_A_Wright
Legend
May 16, 2018

Excellent, Pottsfive, thanks for the update!

pottsfiveAuthor
Inspiring
May 15, 2018

The adobepcd and slstore folders are not on this machine.

Jeffrey_A_Wright
Legend
May 15, 2018

Pottsfive, make sure you are able to view hidden files as discussed in Configuration error in Adobe Creative Cloud .  If Adobe software was installed then the following folders will exist:

  1. Windows 32 bit:  Program Files\Common Files\Adobe\Adobe PCD\
  2. Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\
  3. ProgramData\Adobe\SLStore

If the folders do not exist then hidden files are not visible.

pottsfiveAuthor
Inspiring
May 15, 2018

This is what I get right after entering my user name and password.

kglad
Community Expert
Community Expert
May 15, 2018

did you delete the adobepcd and slstore folders and use a lr6 installer?

Single user licensee downloadable installation files available:


Updates

  • Download and installation help for Adobe links

  • Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

pottsfiveAuthor
Inspiring
May 15, 2018

Ok I went through the steps outlined restarted the machine and the same thing happens, the adobe installer say I need to login to continue, i enter user name and password and get a white window and it never installs.

Jeffrey_A_Wright
Legend
May 15, 2018

Pottsfive what is the white window you are referring too?  Can you post a screenshot?  Information on how to post a screenshot can be found at FAQ: How do I capture and post a screen shot or video? .

pottsfiveAuthor
Inspiring
May 15, 2018

I have a serial number.

kglad
Community Expert
Community Expert
May 15, 2018

assuming you have NO cc subscription for any adobe programs, perform each applicable step:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

delete the Adobe PCD folder and SLStore folders, https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

restart your computer (don't skip this)

install your lr 6

kglad
Community Expert
Community Expert
May 14, 2018

unless you have a subscription, there's no username/password prompt from the lr 6 installer and, unlike mac os, win 10 wouldn't usually prompt for username/password.

if you have a subscription, install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

if that doesn't explain/solve the problem, if it's english, attach a screenshot of the prompt.

pottsfiveAuthor
Inspiring
May 15, 2018

A few seconds after the install starts it prompts to install purchased or trial, I select purchased and this comes up.

When I login and enter the window turns white and stops doing anything.

kglad
Community Expert
Community Expert
May 15, 2018

do you have a lr 6 perpetual license (and therefore a serial number), or do you have a lr subscription?