Lightroom 6 standalone - serial number can not be validated

[Alby65]

Hy

I bought a LR6 standalone last saturday from Adobe website (updating from LR5) but the system advised me that serial number can't be validated.

How can I proceed ?

Do I need a new serial number ??

Alberto S. Italy

alby65@hotmail.it

[dj_paige]

The serial number from Lightroom 5 will not work with LR 6. When you purchased LR 6, you should have received a serial number for LR 6 via e-mail. Check your junk mail folder. If that's not it, then go to Adobe Account and your serial number ought to be shown there.

[Alby65]

Yes, I had it (from my account Adobe), serial code for LR6, but IT doesn’t work !

Thanks

Alberto Serra

Inviato da iPhone

Il giorno 17 dic 2018, alle ore 12:48, dj_paige <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> ha scritto:

Lightroom 6 standalone - serial number can not be validated

created by dj_paige<https://forums.adobe.com/people/dj_paige> in Lightroom Classic CC — The desktop-focused app - View the full discussion<https://forums.adobe.com/message/10818476#10818476>

[dj_paige]

Did you check your e-mail junk folder for the e-mail from Adobe that contains your serial number? Did you check to make sure you copied the Lightroom VERSION 6 serial number and not the Lightroom VERSION 5 serial number?

Also, please follow these instructions: How to convert a Lightroom CC trial version to licensed Lightroom 6 copy

If none of those help, then please quote the exact word-for-word error message.

[Mohit Goyal]

Moved to Downloading, Installing, Setting Up

Regards,

Mohit

[Alby65]

Hy Bani Verma

Thank you, but i used a LR6 code, as it appears in my adobe account.

Never used LR4/5 code (I actually have LR5, so I’ve taken an upgrade version LR5->LR6).

I Will try again without firewall as Adobe suggested to me.

Thanks & ciao

Alberto

Inviato da iPhone

Il giorno 17 dic 2018, alle ore 16:18, Bani Verma <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> ha scritto:

Lightroom 6 standalone - serial number can not be validated

Bani Verma<https://forums.adobe.com/people/Bani+Verma?et=watches.email.outcome> marked dj_paige<https://forums.adobe.com/people/dj_paige?et=watches.email.outcome>'s reply on Lightroom 6 standalone - serial number can not be validated<https://forums.adobe.com/thread/2573924?et=watches.email.outcome> as helpful. View the full reply<https://forums.adobe.com/message/10818658?et=watches.email.outcome#10818658>

[dj_paige]

Alby65  wrote

Hy  Bani Verma

Thank you, but i used a LR6 code, as it appears in my adobe account.

Never used LR4/5 code (I actually have LR5, so I’ve taken an upgrade version LR5->LR6).

If you purchased the upgrade from LR 5, then you will have to enter both the LR 6 serial number and then the LR 5 serial number when it asks for the serial number from a previous version. If you don't enter them in the proper order, it won't work, which might be why you are getting this error.

Also, please confirm that the serial number you are using is 24 digits (no letters) in 6 groups of 4 digits, beginning with 1160. ANSWER YES or NO. DO NOT TYPE THE FULL SERIAL NUMBER HERE IN THIS FORUM. DO NOT TYPE THE FULL SERIAL NUMBER HERE IN THIS FORUM. DO NOT TYPE THE FULL SERIAL NUMBER HERE IN THIS FORUM. DO NOT TYPE THE FULL SERIAL NUMBER HERE IN THIS FORUM.