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geraldm82
Participant
June 2, 2016
Answered

Lightroom activation

  • June 2, 2016
  • 3 replies
  • 3272 views

Hi there and thanks for helping me!!

first of all, sorry for my bad english... 😉

Back to the Problem:

I buyed online a Adobe photoshop lightroom 6 Lizenz with download. Bevor yesterday a had an test-Version of lightroom and an existing Mediathek (but thats all fine). after download an Installation all old stands where found and all run perfectly. but when I tried to activate what i bought, my lightroom say that there is no existing Internet (?!) but Internet works all the time. So I'm trying to activate offline (since many many hours), but every "howtodo" does not work same as my lightroom...

I don't get an request Code, I get to the site where I should give in the requestcode and my serialkey but I'm to stupid to get the requestcode...

please help me out!

I'm liing in Hospital and would have many time for all than thousands of pic's if taken the last years - and - taaaadaaaa - lightroom don't work....

ps. I've working with an Hotspot with my Smartphone. The Connection could not be better than here.

THANKS ALOT

    This topic has been closed for replies.
    Correct answer F. McLion

    An addition:

    Try to follow this steps:

    1. Install and launch Lightroom 6
    2. Should be prompted to sign in to activate. Choose Sign in Later.
    3. You will be asked to “Start Trial" or "License This software”, choose to license
    4. Enter a serial number.
    5. You will again be asked to sign in to activate, but the dialog will be slightly different from Step 2.
    6. Click the link that says: Having trouble connecting to the internet?
    7. You will be told that you have No Internet Connection. There will be an Offline Activation button
    8. After you click the button, you will get instructions on how to perform the offline activation. This still requires an internet connection because you have to go to a specific website, but you can do so from a different device (like a smart phone).
    9. You will have a button to Generate Request Code.
    10. After clicking this button you will get the code that must be used on the website to generate a Response Code that will act as the activation key for the product. When the correct code is entered, the Active button will be available.

    You may need to disconnect the computer from the internet to proceed with some of these steps fully.

    3 replies

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    June 2, 2016

    Moved to Downloading, Installing, Setting Up​

    Thanks,

    Mohit

    F. McLion
    Community Expert
    F. McLionCommunity ExpertCorrect answer
    Community Expert
    June 2, 2016

    An addition:

    Try to follow this steps:

    1. Install and launch Lightroom 6
    2. Should be prompted to sign in to activate. Choose Sign in Later.
    3. You will be asked to “Start Trial" or "License This software”, choose to license
    4. Enter a serial number.
    5. You will again be asked to sign in to activate, but the dialog will be slightly different from Step 2.
    6. Click the link that says: Having trouble connecting to the internet?
    7. You will be told that you have No Internet Connection. There will be an Offline Activation button
    8. After you click the button, you will get instructions on how to perform the offline activation. This still requires an internet connection because you have to go to a specific website, but you can do so from a different device (like a smart phone).
    9. You will have a button to Generate Request Code.
    10. After clicking this button you will get the code that must be used on the website to generate a Response Code that will act as the activation key for the product. When the correct code is entered, the Active button will be available.

    You may need to disconnect the computer from the internet to proceed with some of these steps fully.

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    June 2, 2016

    Did you hit 'Connect Later'?

    Look at this thread which is not about the exact same issue and not LR but illustrates the offline activation quite good.

    Successfully Installing & Activating CS6 (not Creative Cloud) behind an Authentication Proxy server

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
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