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AmreshV
Participant
March 25, 2018
Answered

Lightroom CC Classic Installation Failed on Windows 10 pro

  • March 25, 2018
  • 2 replies
  • 4832 views

Folks, need some help here. I am unable to install LR CC Classic on my brand new desktop with Windows 10 Pro installed on it (x64). I am a techie guy so before you point me to other similar posts, I need to tell you that I have been searching for a solution for over 2 days now and I have not been successful with everything that is out there. Things I have tried

  • Install using compatibility mode for creative cloud
  • Adobe Cleaner tool
  • Completely removing everything from Adobe including registry entries, files and running processes
  • install.log file shows ZERO errors or warning
  • Tried to install earlier versions, 7.0, 6.0...
  • Tried installing LR CC (not the classic), same issue

When I retry, I get the same message. The files are getting installed and when I start LR, it gives me that one error code 5.

THANKS in advance!

Log File Output

03/25/18 13:50:15:336 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2516 | Exiting hdpimInstallProduct with status '0'

03/25/18 13:50:16:392 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 5400 | Successfully deleted directory from path: C:\Users\Amresh\AppData\Local\Temp\ETR1D17.tmp. Recursive: 1

03/25/18 13:50:16:392 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5400 | Populating install data from Application JSON

03/25/18 13:50:16:396 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5400 | Sanitizing data for product-'Lightroom Classic CC'

03/25/18 13:50:16:396 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5400 | HD Packager Version-'0.0.167'

03/25/18 13:50:16:490 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5400 | Final Install Directory for the workflow is C:\Program Files\Adobe

03/25/18 13:50:16:490 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5400 | Sorting packages to install

03/25/18 13:50:16:491 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5400 | Package (Name: AdobeLightroom-mul Version: 7.2.0.1156743) selected for install

03/25/18 13:50:18:895 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5400 | Successfully executed runtime installer custom hook exe from path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\Runtime\customhook\RuntimeCustomHook.exe with return code 0

03/25/18 13:50:18:896 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 14100 | Starting 'DOWNLOAD' task for Package (Name: AdobeLightroom-mul Version: 7.2.0.1156743)

03/25/18 13:50:18:897 | [INFO] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 14100 | Package (Name: AdobeLightroom-mul Version: 7.2.0.1156743) Download info - DownloadSize: 964908051, DownloadPath:'C:\Users\Amresh\AppData\Local\Temp\ETR2B02.tmp'

03/25/18 13:51:44:971 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 10132 | Starting 'EXTRACT' task for Package (Name: AdobeLightroom-mul Version: 7.2.0.1156743)

03/25/18 13:51:44:972 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 14100 | Completed 'DOWNLOAD' task for Package (Name: AdobeLightroom-mul Version: 7.2.0.1156743), Time taken '86' sec

03/25/18 13:51:44:980 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 10132 | Package (Name: AdobeLightroom-mul Version: 7.2.0.1156743) Extract info - ExtractSize: 2071027440, ExtractPath:'C:\adobeTemp\ETR7B41.tmp'

03/25/18 13:51:44:984 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 10132 | starting decompression of file C:\Users\Amresh\AppData\Local\Temp\ETR2B02.tmp\AdobeLightroom-mul.zip to folder C:\adobeTemp\ETR7B41.tmp with type Zip-Deflated

03/25/18 13:53:10:020 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 10132 | completed decompression of file C:\Users\Amresh\AppData\Local\Temp\ETR2B02.tmp\AdobeLightroom-mul.zip at folder C:\adobeTemp\ETR7B41.tmp with type Zip-Deflated with status code 0

03/25/18 13:53:10:090 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 10132 | Successfully deleted directory from path: C:\Users\Amresh\AppData\Local\Temp\ETR2B02.tmp. Recursive: 1

03/25/18 13:53:10:091 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 12704 | Starting 'INSTALL' task for Package (Name: AdobeLightroom-mul Version: 7.2.0.1156743)

03/25/18 13:53:10:091 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 10132 | Completed 'EXTRACT' task for Package (Name: AdobeLightroom-mul Version: 7.2.0.1156743), Time taken '86' sec

This topic has been closed for replies.
Correct answer AmreshV

[SOLVED]

Problem was with windows.storage.dll and I was able to trace that using the windows event viewer. So for solution, use the SFC and DISM Commands as instructed in the link below.

System file check (SFC) Scan and Repair System Files & - Microsoft Community

2 replies

AmreshV
AmreshVAuthorCorrect answer
Participant
March 29, 2018

[SOLVED]

Problem was with windows.storage.dll and I was able to trace that using the windows event viewer. So for solution, use the SFC and DISM Commands as instructed in the link below.

System file check (SFC) Scan and Repair System Files & - Microsoft Community

Live Life King Size because there is no TomorrowAmresh Vaidya
kglad
Community Expert
Community Expert
March 26, 2018