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Arnkloev
Arnkloev
Known Participant
April 21, 2015
Answered

Lightroom CC crashes

  • April 21, 2015
  • 19 replies
  • 19695 views

I have just downloaded Lightroom CC via Creative Cloud. I already have Lightroom 5 installed. The CC version crashes during launch on my iMac 27" late 2013. I have never had issues before. I have made a restart. Do I have to uninstall version 5 first ?

This topic has been closed for replies.
Correct answer Pattie-F

Any fix for this Adobe?!? There are a lot of different suggestions in this forum for correcting this problem, some of them more involved than others but other than log in/ log out of CC desktop app and deleting preferences shouldn't there be a fix from Adobe? Pretty frustrating - and there are many others who also don't have a solution.


If you are having problems running lightroom CC 2015 after installing it,  and signing out and back in to CC does not help , please see option 2 at this link:

Lightroom doesn't launch or quits automatically after splash screen


Pattie

19 replies

W
womackpb
Participant
February 17, 2016

Lightroom CC is crashing 10 seconds after I open it. I've logged out and back in and gone to the link below. However, I cannot find the folders specified in the article. They're not in the adobe folder. No idea what to do. 2013 MBP, 10.11.

Lightroom doesn't launch or closes automatically after splash screen

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
February 18, 2016

Hi, what version of Lightroom are you running? (Help menu > System Info) 

Make sure it's the latest (CC 2015.4 as of this writing). Use Help menu > Updates if necessary.

See if this takes care of the crashing:

Adobe Lightroom GPU Troubleshooting and FAQ

W
womackpb
Participant
February 18, 2016

Thanks. Running 2015.4. Just ran through as much of the GPU troubleshooting as I could. I could never get to the system info to see if it was failing on startup. Was able to turn off "Use Graphics Processors" and it did not have an error message under it. Not sure if it matters, but I guess it's not completely crashing, it's going unresponsive after about 10 seconds. I can navigate briefly to library, map, etc, but it still goes unresponsive.

Lightroom 4 is still installed. Could this be creating any issues?

H
hjrweintraub
Participating Frequently
August 22, 2015

I am having a similar problem.  I replaced my C drive and needed to reinstall Windows (7 Home Premium 64).  I installed CC and LR and PS.  Photoshop appears to be working.  Lightroom loads, then attempts to run the introductory video.  It hangs at this point and must be terminated using Windows Task Manager.  I have tried renaming the files mentioned in the solution, but Lightroom then says it must be reinstalled.  Renaming them back, allows LR to start, but it again hangs at the video.  For a second or two prior to the video launch, LR appears OK.  Any advise is appreciated.

-Herschel

JeffMSmith
JeffMSmith
Participating Frequently
July 26, 2015

 

I'm a Windows 7 user with Lightroom CC experiencing the same effect, Lightroom would boot, but crash upon editing my first image.  Turning off the GPU fixed my crashes, however I needed an additional step.  When entering Edit > Preferences > Performance, I couldn’t de-select the graphics processor.

I followed the steps from the following blog, which allowed me to turn of the graphics processor before Lightroom boots up. (http://lightroom-blog.com/2015/05/19/turning-off-lightrooms-gpu-preferences-even-when-crashing-on-startup/). 

This one time edit permanently fixed my crashes.  Good luck!

Jeff Smith

 

K
Krista and Jerry
Participant
July 19, 2015

I too am having this problem. Every time I click on Develop, Lightroom CC crashes. I have tried a few different suggestions, and nothing works. When I try to un-check the use graphic processor box the program crashes. If anyone out there could help, it would be SO appreciated!

H
Hafadai
Participant
July 22, 2015

Was having the same issue for the past few days and it was driving me nuts. I even had to resort to editing photos on my phone because of it.

I managed to "solve" the solution on my computer by going into the preferences and turning off or changing all JPG previews to low and otherwise turning off anything that sounded non essential or taxing to the hardware. Because of how quick Lightroom would lock up after any little action, I'd do each step one at a time. Pretty much a series of clicking okay, exiting and relaunching lightroom as I progressed. Eventually I was able to uncheck the graphics processor box under performance without it crashing and Lightroom seems to be working without issue so far.

My System is Windows 7 Ultimate /  AMD 8320 / R9 280X OC // 14GB DDR3; it's odd how I have to set everything to these weird settings to get it to work when previously I had no issues, but hey, as long as it works now I guess.

P
patw65443735
Participant
June 25, 2015

Unfortunately neither option 1 or 2 is working. I have signed out and back in and renamed the cache and store folder which only caused Lightroom not to open due to a reconfiguration issue! Very frustrated.

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
June 25, 2015

Hi Pat, sorry it's giving you trouble...  Wondering if you are running the latest release, Lightroom CC 2015.1 – the update which came out last week?

(Check Help menu > System Info…)

R
rsnyd512
Participant
May 28, 2015

I was never able to resolve this issue during the entire 30-day trial of Lightroom (meaning the trial period ended and I literally never successfully launched Lightroom once). Adobe support was impossible to track down (I wanted to call support, but I couldn't track down any support number or email), and no solutions proposed here or elsewhere were effective. Consequently, I have chosen to use Capture One Pro 8 instead of Adobe Lightroom. I've had a great experience with Capture One so far, and they offer excellent support and even free live webinars to help you get started.

Sakari Ikonen
Sakari Ikonen
Participant
May 17, 2015

Same problem here. Updated LightRoom from 5.7.something to 6 since i wanted to test that HDR merge picture thing.
I have tried to log out log in, changed SLcache and SLstore folders to old, reinstalled, uninstalled again and removed everything related to LightRoom and reinstalled once again.
Still crashes when i try to start it up. Also now all of my apps i have subscribed appear as "start trial" in app list.

A
Allexfer
Participant
May 17, 2015

Turning off GPU from the user preference dialog!

    Sakari Ikonen
    Sakari Ikonen
    Participant
    May 18, 2015

    Can turning GPU off only be done when Lightroom is up and running? If so i can´t do it since it crashes instantly when i try to start it up. Photoshop and Muse still seem to work without problems.

    My system specs are:

    win 7 64 bit with latest updates and service packs
    i7 4770K
    256gb ssd
    16gb ram
    evga gtx 780 ti oc latest drivers

    A
    Allexfer
    Participant
    May 17, 2015

    Turning off GPU from the user preference dialog!

      M
      Mickyo
      Participating Frequently
      April 27, 2015

      Hi arnkloev, Don't know if you are sorted yet but try this passed to me by sam.am and it works

      Alright, try below steps once

      Sign out from Creative Cloud desktop App ( do not sign back )

      Navigate to MAC HD > Library > Application support > Adobe > SLStore

      Delete all contents inside the folder

      Navigate to MAC HD > Library > Application support > Adobe > SLCache

      Delete all contetnts.

      Then sign in back on Creative Cloud desktop App

      Check if you can launch Lightroom CC 2015


      hope this helps

        hal9000P
        hal9000P
        Participant
        April 30, 2015

        Mickuyo,

        Your info works for me. All previous info did not worked.

        When deleting the suggested directory (SLStore, SLCache, ans also SLStore_v1) and logging back, LR CC did un update and this fixed it so here the recap of worked for me

        Hi arnkloev, Don't know if you are sorted yet but try this passed to me by sam.am and it works

        Alright, try below steps once

        Sign out from Creative Cloud desktop App ( do not sign back )

        Navigate to MAC HD > Library > Application support > Adobe > SLStore

        Delete all contents inside the folder

        Navigate to MAC HD > Library > Application support > Adobe > SLCache

        Delete all contetnts.

        Then sign in back on Creative Cloud desktop App

        Check if you can launch Lightroom CC 2015


        hope this helps

        Thx

        rokov
        rokov
        Participant
        April 27, 2015

        hi arnkloev, 

        facing the same problem as most of the people here, that the lightroom CC doesn`t launch.

        for some reason it worked when installed it the first time, than it crashed during a workflow and is dead since than...

        i uninstalled lightroom 5 but the problem remained.

        i tried everything from A to Z what i could find on that issue...

        tha adobe help seems to have shifted to another planet, there is just nobody, either chat or tel answering

        sorry for not beeing helpful

        SHAME ON ADOBE!

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