Known Participant

Answered

Lightroom CC crashes

Forum|Forum|10 years ago
April 21, 2015
19 replies
19685 views

I have just downloaded Lightroom CC via Creative Cloud. I already have Lightroom 5 installed. The CC version crashes during launch on my iMac 27" late 2013. I have never had issues before. I have made a restart. Do I have to uninstall version 5 first ?

Creative Cloud

This topic has been closed for replies.

Correct answer Pattie-F

Any fix for this Adobe?!? There are a lot of different suggestions in this forum for correcting this problem, some of them more involved than others but other than log in/ log out of CC desktop app and deleting preferences shouldn't there be a fix from Adobe? Pretty frustrating - and there are many others who also don't have a solution.

If you are having problems running lightroom CC 2015 after installing it, and signing out and back in to CC does not help , please see option 2 at this link:

Lightroom doesn't launch or quits automatically after splash screen

Pattie

Show previous replies

M

macronencer

Participant

I'm having the same trouble. I've tried signing out (in the CC app preferences, AND in individual apps, including Illustrator, Photoshop and LR5. I've also tried renaming the Lightroom.plist file as suggested, and all of this in various combinations. Then I took a look at this page:

https://helpx.adobe.com/creative-suite/kb/troubleshoot-launch-errors-using-logs.html‌

When I followed the instructions there (viewing the contents of amt3.log), I discovered that the last few entries were talking about a problem with my product license.

Now, this is interesting because I am still in my 30-day evaluation period!

So I can't help wondering how many people suffering from this problem are actually signed up and paying. I suppose it could be irrelevant but who knows?

S

syd26

Participant

I am a paying member for almost one year for CC (Photoshop) and had purchased LR CS 5 a while back (no previous problems), now upgraded to LR 6 and it keeps crashing. I looked at the ATM log which I don't understand the log.

M

macronencer

Participant

OK, thanks for confirming that, syd26. I guess this isn't just limited to trial users, in that case. I hope they fix it soon!

K

kevanb

Participating Frequently

Have the same problem. I'm also on an iMac (mid 2011). Renaming/ trashing plist file and signing out of CC app have not worked. LR 5 works fine. Had a lot of trouble with CC so far - I'm a new member and I've already

had to uninstall/ reinstall the CC app, reinstall AE after a patch update and reinstall PS after an update (both of which I ended up using direct download links as the CC app reported corrupt downloads).

gabrielem99947227

Participant

Same issue: lightroom does not crash immediately, but maybe after 20 seconds or one minute working. I have reinstalled 3 times lightroom, I tried many times to logout and login again, i have renamed the file in the library.

No results. I cannot work with this version at this time. I have Yosemite 10.10.3 on IMac 20-Inch.

PhotoJesse

Participant

My problem is a dozen crashes in the Develop Module. No reason, sometimes just going from one photo to the next - then crash. Uninstalled, reinstalled, signed out, signed in. It's just not ready for prime time I guess. I'm going back to 5.7; I can't work like this.

Q

queenransom

Participant

For those that are still having problems with crashes in the Develop mode of LR CC, I just discovered that the graphic card may be the issue. I tried the following fix found on another site and it has been working for me with no crashes yet.

Try this... Inside LR, Open preferences, check the Performance tab. Is the "Use graphic processor" box checked? If so, uncheck it.

T

TwinTurbo3

Participant

This is what solved my crashing in Develop after a few seconds. After disabling the Use Graphics Processor on my early 2009 MB17, I am happy to say I've working on pictures nonstop for the past 2 hours with no crashes! Thanks queenransom!!!

J

J Dr.

Inspiring

Log out of your Adobe Creative Cloud account.and then log back in. Access your account with the gear icon and the preferences Sign out and then sign back in. That will probably solve your problem.

S

Sam Breach

Participating Frequently

Thanks to francisjj for spelling it out for me.

I was incorrectly trying Creative Cloud > Gear Head > Quit to do what I thought was log out, and it wasn't working in fixing the issue.

The advice of Creative Cloud > Gear Head > Preferences > Sign Out > Sign In

is the correct way to sign out and is what actually fixed the crash on launch issue for me

Steve Gandy

Inspiring

the advice worked for me. it will rename/recreate your catalog when you launch. They could make this easier/smoother.

At least the solution worked for me.
I renamed the Lightroom preference file: that you find in: ~/Library/Preferences

It is called: com.adobe.Lightroom6.plist

Then i logged out of the Creative cloud app, and in again. And it worked.

Steve GandyPhotographer - Instructorstevegandy.com

D

docgogi

Participant

No go for me. I logged out of creative cloud and renamed the file as recommended. I get the splash screen for a second and then nothing. I tried uninstalling and reinstalling lightroom with no improvement. Frustrating to say the least

ArnkloevAuthor

Known Participant

Case closed - no problems. I simply signed out of Creative Cloud and signed in again and voila !!!

B

BelePhotography_CH

Inspiring

exactly - no reason to rename files - just logout and back in:

CC applications close immediately after launch

A

Akimulator

Participant

Thank you so much - logging out and in was the solution for me!

Hint: Make sure that you are logged out (you have to got to preferences - closing the cloud app is not sufficent!)

B

BuyCoastal

Participating Frequently

I'm running windows 8.1 and I didn't have any issues. I downloaded/installed Lightroom CC, opened program, it asked to update my LR5 catalog, continued and opened everything in LR6. Then I proceeded to uinstall LR5. I was thinking it would have just updated LR5 instead of installing a separate program. Haven't had issues since, maybe only mac.

T

Technomad

Participating Frequently

I'm having exactly the same problem: have restarted, uninstalled and reinstalled it - no difference. Tried to download the installer directly from Adobe's web site so it didn't have to go through CC - it told me it was downloading, but wasn't. Adobe support aren't answering anything. The decline of Adobe into idiocy and incompetence continues…