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Arnkloev
Arnkloev
Known Participant
April 21, 2015
Answered

Lightroom CC crashes

  • April 21, 2015
  • 19 replies
  • 19684 views

I have just downloaded Lightroom CC via Creative Cloud. I already have Lightroom 5 installed. The CC version crashes during launch on my iMac 27" late 2013. I have never had issues before. I have made a restart. Do I have to uninstall version 5 first ?

This topic has been closed for replies.
Correct answer Pattie-F

Any fix for this Adobe?!? There are a lot of different suggestions in this forum for correcting this problem, some of them more involved than others but other than log in/ log out of CC desktop app and deleting preferences shouldn't there be a fix from Adobe? Pretty frustrating - and there are many others who also don't have a solution.


If you are having problems running lightroom CC 2015 after installing it,  and signing out and back in to CC does not help , please see option 2 at this link:

Lightroom doesn't launch or quits automatically after splash screen


Pattie

19 replies

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M
macronencer
Participant
April 26, 2015

I'm having the same trouble. I've tried signing out (in the CC app preferences, AND in individual apps, including Illustrator, Photoshop and LR5. I've also tried renaming the Lightroom.plist file as suggested, and all of this in various combinations. Then I took a look at this page:

https://helpx.adobe.com/creative-suite/kb/troubleshoot-launch-errors-using-logs.html‌

When I followed the instructions there (viewing the contents of amt3.log), I discovered that the last few entries were talking about a problem with my product license.

Now, this is interesting because I am still in my 30-day evaluation period!

So I can't help wondering how many people suffering from this problem are actually signed up and paying. I suppose it could be irrelevant but who knows?

    S
    syd26
    Participant
    April 26, 2015

    I am a paying member for almost one year for CC (Photoshop) and had purchased LR CS 5 a while back (no previous problems), now upgraded to LR 6 and it keeps crashing. I looked at the ATM log which I don't understand the log.

    M
    macronencer
    Participant
    April 26, 2015

    OK, thanks for confirming that, syd26. I guess this isn't just limited to trial users, in that case. I hope they fix it soon!

    K
    kevanb
    Participating Frequently
    April 26, 2015

    Have the same problem. I'm also on an iMac (mid 2011). Renaming/ trashing plist file and signing out of CC app have not worked. LR 5 works fine. Had a lot of trouble with CC so far - I'm a new member and I've already

    had to uninstall/ reinstall the CC app, reinstall AE after a patch update and reinstall PS after an update (both of which I ended up using direct download links as the CC app reported corrupt downloads).

    gabrielem99947227
    gabrielem99947227
    Participant
    April 25, 2015

    Same issue: lightroom does not crash immediately, but maybe after 20 seconds or one minute working. I have reinstalled 3 times lightroom, I tried many times to logout and login again, i have renamed the file in the library.

    No results. I cannot work with this version at this time. I have Yosemite 10.10.3 on IMac 20-Inch.

      PhotoJesse
      PhotoJesse
      Participant
      April 24, 2015

      My problem is a dozen crashes in the Develop Module. No reason, sometimes just going from one photo to the next - then crash. Uninstalled, reinstalled, signed out, signed in. It's just not ready for prime time I guess. I'm going back to 5.7; I can't work like this.

        Q
        queenransom
        Participant
        May 3, 2015

        For those that are still having problems with crashes in the Develop mode of LR CC, I just discovered that the graphic card may be the issue. I tried the following fix found on another site and it has been working for me with no crashes yet.  


        Try this...  Inside LR, Open preferences, check the Performance tab. Is the "Use graphic processor" box checked? If so, uncheck it.


        Read more about the change in LRCC/6 here: Adobe Photoshop Lightroom Help | Lightroom Graphics Processor Acceleration (GPU) Troubleshooting & FAQ

          T
          TwinTurbo3
          Participant
          May 14, 2015

          This is what solved my crashing in Develop after a few seconds. After disabling the Use Graphics Processor on my early 2009 MB17, I am happy to say I've working on pictures nonstop for the past 2 hours with no crashes! Thanks queenransom!!!

          J
          J Dr.
          Inspiring
          April 22, 2015

          Log out of your Adobe Creative Cloud  account.and then log back in.   Access your account with the gear icon and the preferences Sign out and then sign back in.  That will probably solve your problem.

          S
          Sam Breach
          Participating Frequently
          April 22, 2015

          Thanks to francisjj for spelling it out for me.

          I was incorrectly  trying Creative Cloud > Gear Head > Quit to do what I thought was log out, and it wasn't working in fixing the issue.

          The advice of Creative Cloud > Gear Head > Preferences > Sign Out > Sign In

          is the correct way to sign out and is what actually fixed the crash on launch issue for me

          Steve Gandy
          Steve Gandy
          Inspiring
          April 22, 2015

          the advice worked for me.  it will rename/recreate your catalog when you launch. They could make this easier/smoother.

          At least the solution worked for me.
          I renamed the Lightroom preference file: that you find in: ~/Library/Preferences

          It is called: com.adobe.Lightroom6.plist

          Then i logged out of the Creative cloud app, and in again. And it worked.

          Steve GandyPhotographer - Instructorstevegandy.com
          D
          docgogi
          Participant
          April 22, 2015

          No go for me.  I logged out of creative cloud and renamed the file as recommended.  I get the splash screen for a second and then nothing.  I tried uninstalling and reinstalling lightroom with no improvement. Frustrating to say the least

          Arnkloev
          ArnkloevAuthor
          Known Participant
          April 21, 2015

          Case closed - no problems. I simply signed out of Creative Cloud and signed in again and voila !!!

            B
            BelePhotography_CH
            Inspiring
            April 21, 2015

            exactly - no reason to rename files - just logout and back in:

            CC applications close immediately after launch

              A
              Akimulator
              Participant
              April 26, 2015

              Thank you so much - logging out and in was the solution for me!

              Hint: Make sure that you are logged out (you have to got to preferences - closing the cloud app is not sufficent!)

              B
              BuyCoastal
              Participating Frequently
              April 21, 2015

              I'm running windows 8.1 and I didn't have any issues.  I downloaded/installed Lightroom CC, opened program, it asked to update my LR5 catalog, continued and opened everything in LR6.  Then I proceeded to uinstall LR5.  I was thinking it would have just updated LR5 instead of installing a separate program.  Haven't had issues since, maybe only mac.

                T
                Technomad
                Participating Frequently
                April 21, 2015

                I'm having exactly the same problem: have restarted, uninstalled and reinstalled it - no difference. Tried to download the installer directly from Adobe's web site so it didn't have to go through CC - it told me it was downloading, but wasn't. Adobe support aren't answering anything. The decline of Adobe into idiocy and incompetence continues…

                  Arnkloev
                  ArnkloevAuthor
                  Known Participant
                  April 21, 2015

                  Thank you - relieved - not alone. I wont do anything in a rush then.

                  L
                  lightroom and revel
                  Participant
                  April 25, 2015

                  Same problem here - and I can't log in and off in CC Desktop, because I have uninstalled it, and the re-installation does not work. Either the download suddenly ends without any error message, or I get a CC Desktop icon on my Desktop, which does not open. If anybody could help - that would be great.


                  Try running disk utility and restarting the machine...

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