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Participant
December 13, 2016
Question

Lightroom CC is failing to update, so I uninstalled it, but it's still asking to update instead of reinstalling. Help!

  • December 13, 2016
  • 1 reply
  • 354 views

I was updating Lightroom CC when the installation failed because it couldn't read a certain important file. Every time I tried to update it, it was the same issue. I tried the troubleshooting recommendations and none seemed to work. So I finally uninstalled it from the creative cloud app, but it didn't really uninstall. It still had the update button next to it, which failed. The Creative Cloud Lightroom uninstaller was also missing from Finder. I uninstalled it using a 3rd party app, hoping to start the installation from scratch but in Creative Cloud, Lightroom still has the update button next to it, instead of install. I tried reinstalling it manually from the browser, but it wanted to fulfill the installation through the Creative Cloud app, and thus prompted me to update instead of install.

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1 reply

John T Smith
Community Expert
Community Expert
December 14, 2016

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

diego:bAuthor
Participant
December 15, 2016

I just finished trying all of it. The problem is that since it was partly uninstalled, the cleaner isn't detecting it to get rid of the rest. But there is just enough of the software left to make Creative Cloud think it's there. I installed MacOS on a second drive and installed CC and Lightroom on that one, with the idea of copying over the important files into their correct directories on my main drive but I'm having trouble finding all the files I need to copy over. Oh wait..lemme try Carbon Copy. Is it possible to just clone over just what I need, not my whole drive?

Rajashree Bhattacharya
Legend
December 15, 2016

Moving to correct Forum space.

Regards

Rajashree