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Dieter_D
Participant
September 25, 2018
Answered

Lightroom CC trial has expired

  • September 25, 2018
  • 1 reply
  • 784 views

Hello,

Through my institution I have the Adobe for Enterprise Plan which gives me access to desktop apps such as Adobe Lightroom CC. However, since a few days a receive the notification in Adobe Lightroom Classic CC that my Lightroom CC trial has expired. I receive a similar message in Lightroom CC. The consequence is that photos are no longer synchronised between Lightroom Classic CC and Lightroom CC, so I can no longer add or modify galleries in Adobe Portfolio. I have contacted my institution as well as the software provider (Academic Software), but so far the issue remains. How can this be resolved?

This topic has been closed for replies.
Correct answer alisterblack

Hi,

You are a member of an enterprise ETLA plan. However your plan does not include storage or services. Therefore features like cloud synch of photos are not available. Lightroom CC is web based so would not be available without services.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 25, 2018

Dieter_D  wrote

I have contacted my institution as well as the software provider (Academic Software), but so far the issue remains. How can this be resolved?

What has been done to solve the problem so far?

What is your OS and version?

Please look into this: Stop Adobe Creative Cloud from opening in trial mode after purchase

ABAMBO | Hard- and Software Engineer | Photographer
D
Dieter_DAuthor
Participant
September 25, 2018

The helpdesk at my institution suggested logging out from Lightroom and logging back in, but the issue remains and I have let them know. At the moment I am waiting for an answer from them.

OS is windows 10.

Stop Adobe Creative Cloud from opening in trial mode after purchase :

- on my Adobe Account the Adobe for Enterprise plan is listed. Under included applications and services I can see Adobe Lightroom CC, and several other applications.

- the Creative Cloud desktop app is up-to-date.

- I have not found Adobe-related entries in the host file.

alisterblack
Community Manager
alisterblackCommunity ManagerCorrect answer
Community Manager
October 1, 2018

Hi,

You are a member of an enterprise ETLA plan. However your plan does not include storage or services. Therefore features like cloud synch of photos are not available. Lightroom CC is web based so would not be available without services.

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