Lightroom Classic activation

Forum|Forum|1 year ago
February 9, 2025
1 reply
1744 views

Hi, I cannot activate my old Lightroom when swapping all my stuff to new notebook. When I enter S/N then installer complains about invalid key. AFAIR I did it several times when changing HW, I believe I deactivated old instance and activated new one without issues. Now referring help page says something about inability to activate old software. I do not think licence was time limited in classic to ban activation.

Please tell me how to proceed to run LR on new hardware. I do not want to experiment with activated instances not to loose them. Thanks

Kind regards

-Tomas

Correct answer kglad

invalid key is because you're using the wrong key (6 groups of 4 numbers = 24 numbers), or the wrong installation file. ie the file and number must match.

kglad

Correct answer

Community Expert

invalid key is because you're using the wrong key (6 groups of 4 numbers = 24 numbers), or the wrong installation file. ie the file and number must match.

T

TMa23Author

Participating Frequently

Correct, I entered S/N from original product, not from upgrade. Thanks! But I proceed to page where I need Accept legal conditions but when I press Accept then LR silently disappears. It is fresh Windows 11 installation.

kglad

Community Expert

Fixed with help of Adobe help desk! It is issue with latest W11 build and workaroud is offline activation.

@TMa23

thank you for that info.

for other win 11 users:

disconnect from the internet

Launch the product.
At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.
Click Offline Activation and click Generate a Response Code.
Write down the Request Code.
Switch to an online computer and navigate to www.adobe.com/go/getactivated.
Click Offline Activation.
Sign in with your Adobe ID.
Enter your Request code and click Generate.
Write down the Response code.
Switch back to the offline computer.
Enter the Response Code and click Activate.

https://helpx.adobe.com/creative-suite/kb/serial-number-validation-launching-cs6.html

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