Lightroom Classic CC installer blank screen

Question

Hallo, I recently subscribed to adobe creative cloud Photo subscription, and I am trying to install lightroom classic CC.

After clicking to the link, the installer downloads and starts by asking to log in. I input the password and click "log in", and then the installer goes white screen and nothing more happens.

I have already read and tried all the solutions posted in the forum, all of them based on some local cleanup. None worked.

I have restarted, retried, used different networks, etc. nothing seems to work!

This is the first adobe CC setup on this PC so in fact there was nothing to clean up, I just have the Acrobat Reader installed from adobe here.

HELP!!!

MNG1968 · Accepted Answer

Hallo and thanks to everyone who contributed to help me solve the problem.

Today I went to my IT department and with their help I figured out that the issue was hidden in the network security settings, that in spite of having administrator rights on my PC was preventing the correct installation.

Luckily, the IT dept had already investigated the issue in order to enable our Marketing team who use Adobe Creative Cloud, so they solved it immediately.

Therefore the problem is solved and I am now moving to the next step, learning how to make the best of my new CC subscription.

Thanks again to everybody.

Massimo

kglad · Answer

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

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