Lightroom Classic error code 1000

[Jens29566217xzhy]

Hallo,

ich habe mein Abo auf Jährlich mit Vorauszahlung umgestellt und wenn ich jetzt LRC starte bekomme ich Fehlermeldung 1000 angezeigt. Verbindung zum Internet steht, daran kann es nicht liegen.

MfG Jens

[Mod: Moved to the Account, Payment & Plan forum]

[johnrellis]

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Google translation of the error message:

 

Note that it's "Connection code: 10000", not 1000.

Have you tried clicking on the link "lesen Sie unseren Leitfaden zur Fehlerbehebung" ? Please copy/paste the URL of the page that opens when you click on that link.

[Jens29566217xzhy]

I don't know why, but LRC is working again. BUT now I have the problem with Photoshop (see attachments).

the URL from screenshot: https://helpx.adobe.com/de/download-install/kb/licensing-errors.html#1xx

[AxelMatt]

In a first step try to logout in the CC desktop client and from the Adobe's website. Then reboot your computer and then sign in with your Adobe ID in the CC desktop client.

If this doesn't help try to reset the CC App. Make sure it's in the foreground, then press:

• Win: Ctrl + Alt + R
• Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Take also a look here: 

Beheben von Lizenzierungsfehlern bei Creative Cloud-Applikationen

Gekaufte Creative Cloud-Applikationen werden als Testversionen angezeigt (especially check your HOSTS file)

[Jens29566217xzhy]

The error is still there, nothing has helped. The error has occurred since I changed my account payment to annual with prepayment.

[AxelMatt]

Make sure that hidden items view is enabled in the Windows Explorer. Then goto  inside the C: drive and look for ProgramData folder. Then try the steps below:

• Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
• Browse to the location: [System Drive]:\ProgramData\Adobe
• Rename the 'SLStore' folder to 'SLStore_old'
• Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
• Rename the 'SLCache' folder to 'SLCache_old'
• Sign in to the Adobe CC desktop app

If this doesn't help then  you can try the following teps:

1. Close all Adobe apps and make sure no Adobe processes are running in Task Manager.
2. Make sure that Hosts file does not contains Adobe URL entries with Loop back address 127.0.0.1 .
3. Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
4. Type in "Appdata" and hit 'Enter' key.
5. It will open Appdata folder. Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.
6. Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check.

[kglad]

make sure your default browser is updated and not opera.

<moved from acct, payment & plan>

[Jens29566217xzhy]

I think the problem is solved. At least I'm no longer getting the message, and Adobe has now correctly migrated my Adobe account. The case can be closed.

[kglad]

@Jens29566217xzhy 

thanks for the update.