Lightroom fails to load

[robjames66]

I thought I'd give the CC a trial, I quite like the idea of Lightroom and Photoshop in one place, downloaded the CC app and installed both Lightroom and PS. PS works fine but LR will not load at all through the app or via the start menu.
I've tried running LR via administrator option but still wont load.
I have limited time with PC due to work commitments and I've had the 7 day trial running a few days now, I'd like to see how well LR works before committing to purchasing it or paying a sub for it.
Any help would be appreciated.

[99jon · Accepted solution]

Did you update Lightroom after installation? If not, download and install the LR6.6.1/CC2015.6.1 patch. Then try launching again.

Install Photoshop Lightroom 

[IainHamer]

I have been trying for several weeks to get Lightroom to open on my iMac mini Pro (bought in January so it's a newer model) and it still fails to launch. I get the opening credits with the guy in the tin foil outfit and then NOTHING it just won't go. I have tried uninstalling and re-installing with absolutly no effect. I have eve tried some of the link's workrounds on the community pages and the links dont work either.

What's the problem?????

[kglad]

@IainHamer 

did you install the cc desktop app and use it to install lightroom?

[IainHamer]

Yes I did and uninstalled using the dt app as well

[kglad]

does your computer meet specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

[IainHamer]

As I said in my query it's a MacMini M2 Pro running Sequoia 15and 16Gb of RAM. I bought the compter new in January, so it's not the computer/OS being out of date.

[Kanikas]

Hi, we hear you. Please refer this link to make sure you have the update version of Lightroom to use with the new Mac Os. 

Thanks 

^KS

[IainHamer]

What link????

[IainHamer]

I am downloading from the CC desktop app surely this will have the correct version on it????

[Kanikas]

Hi, Could you please check which version is sinstalled?

^KS

[IainHamer]

I can't even do that as when I click on the icon in my Adobe folder it comes up with 

The application "AdobeLightroom.app" can't be opened. as in the attached screen shot

[IainHamer]

Hi sorry I managed to discover it's version 7.5 as far as I can tell

[IainHamer]

I have actually got LR Classic starting to download but we will have to wait and see if this works

[IainHamer]

I am running Photoshop on the Mac with no problems, I also have a Beta version running alongside as well

[IainHamer]

The download has completed but once again all I get is the guy in the tin foil suit as shown in the attached screenshot

[kglad]

reset your lrc preferences:

use the cc desktop app to uninstall lrc including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer (don't skip this)

reinstall lrc and test opening

[IainHamer]

I have done this and it's exactly tha same as before except that now when I click on the desktop app it doesn't respond either

[kglad]

@IainHamer 

you have some more extensive problems on your computer that lightroom.  if those problems are isolated to adobe app issues only:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[IainHamer]

Hi 

I am getting somewhat frustrated with this. I have unistalled and reinstalled Lightroom several times from the cloud app and it still won't load. I have included a screen shot of the About Mac info to see if this will help.

[Kanikas]

Hi, we're sorry for the experience. LR version 7.5 is compatible with macOS Sequoia. Since it's been quite some days that LR isn't working, I would suggest you to kindly contact support for help. You may use this link to get in touch support and they can also remotely access your machine to resolve the issue- https://adobe.ly/482cXB2. Hope this helps!

Do let us know the outcome. 

Thanks 
^KS