Lightroom Installation Error

[isokiller]

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s)

----------- Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe_Lightroom_x64.msi_5.3 -----------

ERROR: 錯誤 1714。無法移除舊版的 Adobe Photoshop Lightroom 5.3 64-bit。請聯絡您的技術支援小組。

ERROR: Install MSI payload failed with error: 1603 - 安裝時發生嚴重錯誤。

MSI Error message: 錯誤 1714。無法移除舊版的 Adobe Photoshop Lightroom 5.3 64-bit。請聯絡您的技術支援小組。

ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603

-------------------------------------------------------------------------------------

How to fixed the error?

[kglad]

http://helpx.adobe.com/lightroom/kb/exit-code-7-displays-installing.html

[isokiller]

My problem is installer can't find the old version adobe_lightroom_x64.msi which  I supposed to be delete some sage to save my harddisk space. Any way that I can solve the problem?

[kglad]

what os?

[isokiller]

Windows 7. Thanks!

[kglad]

i don't think your computer is 64 bit.  if that's true, you can't use lightroom 5, http://www.adobe.com/products/photoshop-lightroom/tech-specs.html

[isokiller]

I am sure my version of windows 7 is 64bit. I had used the lightroom version 5.2 64bit before. I had deleted adobe_lightroom_x64.msi of version 5.2 to save my harddisk space. When adobe upgrade the Lightroom via the creative cloud. Problem comes! It generate the error I had listed.

[kglad]

re-install lightroom to replace any files you deleted.

if you are unable to re-install lightroom, uninstall it first and then re-install it.

[isokiller]

I have try all you have suggested. Still cannot work. Any Idea? Or where can I download the  version 5.2 of adobe_lightroom_x64.msi  Thanks!

[kglad]

what's the problem after re-installing?

[isokiller]

The program keep asking to locate the adobe_lightroom_x64.msi.

[kglad]

did you re-install lightroom?

if so, did you search for that msi file?

[isokiller]

I deleted. And I cannot find it.

[kglad]

install lightroom again.

[Jeffrey_A_Wright · Accepted solution]

Isokiller to confirm when you try to run the uninstaller you receive an error regarding the missing MSI file?  If this is the case then please attempt to use the Microsoft FixIt tool available at http://support.microsoft.com/mats/program_install_and_uninstall/en-us to remove the entry for Photoshop Lightroom.

Once this is done you should be able to overwrite the existing files by reinstalling as Kglad as has suggested.

[isokiller]

Thanks for the help from kglad and Jeff. My problem is solved.

[kglad]

you're welcome.