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When trying to download Lightroom, I'm being told to complete the install , I have to update my Operating System to Windows 11 (version 21H2 or later). My operating system is Windows 11, version 23H2. How can I fix this?
A Windows re-boot and replacing set-up files has fixed this. Thank you for your help
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
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Thank you - that is very helpful
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don't use the opera browser for your default browser, at least when trying to download anything from adobe. also:
https://helpx.adobe.com/photoshop-elements/kb/update-required.html
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Thank you - I am using Chrome to download onto desktop
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you're welcome. is your problem resolved?
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Sadly not - I tried downloading through Microsoft Edge and am getting the same issue. Time to try Firefox
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are you seeing the same error (incompatiuble os) with an updated chrome, for example?
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Yes the same message on Chrome, Edge and FireFox...
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do you have windows os?
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Yes - Windows 11, version 23H2 which is the latest update, so it should work. That's the puzzle
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is your internet explorer updated (even though you're not using it to download)?
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I dont have IE but Edge is Version 132.0.2957.140 (Official build) (64-bit) - i.e. up to date
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i think you'll need internet explorer. check the link given by @Peru Bob
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A Windows re-boot and replacing set-up files has fixed this. Thank you for your help
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oh, good to hear!