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Lightroom not dowloading - being told my Windows not compatible, but it is the lateset version

Community Beginner ,
Feb 03, 2025 Feb 03, 2025

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When trying to download Lightroom, I'm being told to complete the install , I have to update my Operating System to Windows 11 (version 21H2 or later). My operating system is Windows 11, version 23H2. How can I fix this?

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correct answers 1 Correct answer

Community Beginner , Feb 03, 2025 Feb 03, 2025

 A Windows re-boot and replacing set-up files has fixed this. Thank you for your help

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Beginner ,
Feb 03, 2025 Feb 03, 2025

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Thank you - that is very helpful

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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don't use the opera browser for your default browser, at least when trying to download anything from adobe.  also:

 

https://helpx.adobe.com/photoshop-elements/kb/update-required.html

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Community Beginner ,
Feb 03, 2025 Feb 03, 2025

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Thank you - I am using Chrome to download onto desktop

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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you're welcome.  is your problem resolved?

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Community Beginner ,
Feb 03, 2025 Feb 03, 2025

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Sadly not - I tried downloading through Microsoft Edge and am getting the same issue. Time to try Firefox

 

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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are you seeing the same error (incompatiuble os) with an updated chrome, for example?

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Community Beginner ,
Feb 03, 2025 Feb 03, 2025

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Yes the same message on Chrome, Edge and FireFox...

 

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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do you have windows os?

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Community Beginner ,
Feb 03, 2025 Feb 03, 2025

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Yes - Windows 11, version 23H2 which is the latest update, so it should work. That's the puzzle

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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is your internet explorer updated (even though you're not using it to download)?

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Community Beginner ,
Feb 03, 2025 Feb 03, 2025

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I dont have IE but Edge is Version 132.0.2957.140 (Official build) (64-bit) - i.e. up to date

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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i think you'll need internet explorer.  check the link given by @Peru Bob 

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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Community Beginner ,
Feb 03, 2025 Feb 03, 2025

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 A Windows re-boot and replacing set-up files has fixed this. Thank you for your help

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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oh, good to hear!

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