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n8best
Participant
August 27, 2018
Answered

Lightroom, Photoshop and Camera Raw all not installing

  • August 27, 2018
  • 2 replies
  • 307 views

I've been trying to update lightroom, photoshop and Camera Raw for 2 days and it keeps hanging at certain percentages (6% for Photoshop, 5% for Lightroom and 1% for Camera Raw).

I've chatted with a support tech and he didn't seem to be able to fix the problem either. Anybody else have this issue and know how to resolve it?

I'm running Windows 10 on my desktop if that helps.

Nate !

This topic has been closed for replies.
Correct answer n8best

Thanks for getting back to me.

Fortunately the updates completed overnight last night. I'm not sure what caused the issue but it seemed to resolve itself.

2 replies

N
n8bestAuthorCorrect answer
Participant
August 29, 2018

Thanks for getting back to me.

Fortunately the updates completed overnight last night. I'm not sure what caused the issue but it seemed to resolve itself.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 28, 2018

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

N
n8bestAuthor
Participant
August 28, 2018

I tried that and it's fine .

I saw that same response in a different forum thread.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 28, 2018

quit and then restart the cc app as administrator or give it admin rights and restart it.

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