Skip to main content
M
morristaub
Participant
January 28, 2019
Answered

Lightroom/Photoshop CC question on installation and deactivate please

  • January 28, 2019
  • 1 reply
  • 301 views

Long story short. Had to fresh install mac OS 10.14.3 on my internal ssd. I use a macbook pro. So, using carbon copy cloner did a back up of my disk onto external drives. Then reinstalled onto my internal ssd.

When I open photoshop or lightroom now they work fine, but I don't get the adobe cc window connection on my desktop menu. The pane that tells me about updates, assets, etc.

Was I supposed to de-activate my plan and re-activate when I re-installed the mac OS?

My adobe cc lightroom/photoshop isn't on a different computer. Same computer, new OS. I was having some problems so decided to clean out my internal ssd and start from scratch. Problems solved.

thanks for any help

Morris

short ps. I can restart my computer using the external, old system, deactivate my subscription, then restart from the internal drive to activate it, but not sure this is what I should do, should have done. Is this the thing to do?

This topic has been closed for replies.
Correct answer Ned Murphy

The proper way to deal with re-establishing Adobe products is to first deactivate, uninstall, then install using installation files, not copied files.

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
January 28, 2019

The proper way to deal with re-establishing Adobe products is to first deactivate, uninstall, then install using installation files, not copied files.

M
morristaubAuthor
Participant
January 28, 2019

Thanks for the help, Ned. At this point, do you think I should use carbon copy cloner to get rid of Lightroom/photoshop on/in my new OS and reinstall?

I can boot off my external drive, sign into adobe cc and then deactivate.

Dang. I also copied over Bridge CC 2019, Photoshop CS6 too. I guess I should have deactivated everything and reactivated when I had my new OS up and running.

I really didn't think this part through.

thanks

m

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices