Copy link to clipboard
Copied
I have tried every number given to me, as well as the number under the scrath-off on my card (which isn't enough numbers-apparently) to satisfy the serial number option in Lightroom setup. HELP!
Copy link to clipboard
Copied
Also, I have already sent an email to support...no reply.
Copy link to clipboard
Copied
contact to customer care via click using still need help then use chat support
Copy link to clipboard
Copied
Hi Marc,
Your serial number should be a 24-digit number. If you've entered this number and it did not work, can you let us know which error message you received?
Copy link to clipboard
Copied
Marc,
Where did you purchase the software? You mentioned scratching a card to find numbers, is it possible that you have a redemption code rather than a serial number? A redemption code is used only once for the purpose of acquiring the serial number for your software. If so, these links may help:
Serial numbers, redemption codes, and product codes | Student ...
Pattie
Find more inspiration, events, and resources on the new Adobe Community
Explore Now