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hansj37833861
Inspiring
October 25, 2019
Answered

Lightroom stuck at 44%

  • October 25, 2019
  • 4 replies
  • 9521 views

My lightroom classic download hangs at 44% no matter what I have tried so far.

I have uninstalled/reinstalled CC desktop, run cleaner... still at 44%

On the other hand, PS downloaded fine.

Im on Windows 1903 version...

Any other recommendations?

    This topic has been closed for replies.
    Correct answer hansj37833861

    Thank you for responding.

    This may fall in the category of 'stuff' that wont work, until you ask for help 🙂

    I had been running windows updates, re-installs etc to no avail. After I posted this i found an option, when using microsoft edge, to download direcly without the CC desktop app.

    Now it stopped at 7.6%

    Then I saw your response and went back to CC desktop app to download and collect the logs. Of course, it worked...

    Im baffeled but happy after 2 days of getting my new computer set up.

    Thanks again!

    4 replies

    J
    junkedBrian
    Participant
    December 1, 2019

    I just signed up for a new subscription, I'm stuck at 44% on windows 10 64bit.. now I'm downloading some log collector?? This is kind of nuts just to install software.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      December 2, 2019

      JunkedBrian, if you would like direct assistance with reviewing the log files, then yes, please download and run the CC Log Collector tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and contact our support team at https://helpx.adobe.com/contact.html.

       

      You can also use the steps listed in  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html to identify and correct the error yourself. If you have any questions about the error, then please update this public forum discussion.

      P
      PhilCLOSE
      Participant
      January 15, 2020

      Hi, I have the same problem: PS, LR and Rush hang at 40%. Multiple support requested.....no one (in India?) can solve the problem. I am sick of waiting for a robust CC Desktop downloader and installer. Adobe takes my money while I have no service and just "blabla" help. It looks like I am not alone. When will this kind of issue be corrected?

       

        H
        hansj37833861Author
        Inspiring
        November 24, 2019

        This keeps happening for me. I have had a few successful updates, but this moring it happened again. This time its a PS update that stallas at 45%

        INSTALL.LOG:

        11/24/19 07:20:30:650 | [WARN] | 15988 | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 15692 | Failed to load xml C:\Program Files (x86)\Common Files\Adobe\PCF\{COSY-4.3.14-32-ADBEADBEADBEADBEADBEA}.V7{}CoreSync-2.4.1-Win-GM.xml. system error:2
        11/24/19 07:20:30:650 | [INFO] | 15988 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 15692 | Failed to remove directory C:\Program Files (x86)\Common Files\Adobe\PCF Error 145
        11/24/19 07:20:30:655 | [WARN] | 15988 | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 15692 | Failed to load xml C:\Program Files (x86)\Adobe\Adobe Sync\application.xml. system error:2
        11/24/19 07:20:30:655 | [ERROR] | 15988 | HDSetup | HDPIM | AMTConfig | | HDPIM | 15692 | Cannot load AMT config file 'C:\Program Files (x86)\Adobe\Adobe Sync\application.xml'
        11/24/19 07:20:30:655 | [ERROR] | 15988 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 15692 | Source file does not exist in CopyFileFromSourceToDestination
        11/24/19 07:20:30:655 | [ERROR] | 15988 | HDSetup | HDPIM | AMTConfig | | HDPIM | 15692 | Unable to copy AMT config file 'C:\Program Files (x86)\Adobe\Adobe Sync\application.xml' to pcf folder 'C:\Program Files (x86)\Common Files\Adobe\PCF\{COSY-4.3.16-32-ADBEADBEADBEADBEADBEA}.V7{}CoreSync-2.4.1-Win-GM.xml'

         

         

        What is the issue with the "application.xml" file?

         

        H
        hansj37833861Author
        Inspiring
        November 24, 2019

        Update.

        While working on this problem my CC desktop login stopped working. It gave me a message saying i didnt have a personal account and needed to log in with an enteprise or school account, or something similar. I dont rememeber the exact wording. Of course, I have a personal account, and did not use the wrong password, yet my account somehow got hosed.

        Adobe support reset my account and as soon as I was back in, the PS download started again. This time it worked!

        I dont know if this was a coincidence or having my account reset clear something up... 

        I know I dont have the most reliable internet connection and its fairly slow, but the update/download via CC desktop should still work. It is flaky and need to be more rubust. 

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        November 25, 2019

        Thank you for the update, Explorer636.  I am unsure how resetting the credentials for your Adobe account allowed the application to install, but I am happy it did.

         

        From the error you posted, it seems that the installer is being blocked from making necessary updates. If you are already logged in under an administrator account, and you face the problem again, then I would recommend reviewing the settings for any installed software that may be blocking access during the installation process.

        M
        mday36
        Participant
        November 6, 2019

        I too have LR Classic stalling at 43%.  I am on Win 10 64-bit.  So far I have had 2 separate agents from Adobe Support log onto my machine and all they have managed to achieve in 3 and a half  hours is download and install Desktop App via DDL - I did that within 30 minutes!
        The agents tried all the predictablefixes - deactivate anti-virus, disable Firewall, uninstall Desktop App, uninstall PShop and LR - all to no avail.  So with little faith in Adobe Support I reach out to the community, having already tried all the 'fixes' lissted on Adobe support pages.
        I should say that the stall also occurs at the same 43% on my second Win 10 PC (configured differently from my main PC), which leads me to think that there is an incompatibility that occurs when LR Classic installation reaches 43%.
        Grateful for any ideas how I can overcome this stubborn, frustrating problem.
        Of course I do have the option of cancelling my Adobe suscription and move to an alternaitve application that just works.

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        November 6, 2019

        I am sorry you have faced a frustrating experience with installing the Lightroom Classic update, as has previously been discussed in this public forum discussion, being stuck at a percentage does not provide any information on how to resolve the upgrade problem.

         

        Please check the installation logs and update this public forum discussion with the errors that you discover.  If you would like direct assistance with resolving the error, then please discontinue posting in a public discussion forum and contact our support team at https://helpx.adobe.com/contact.html.

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        October 25, 2019

        Explorer636, please check the install log to determine why Lightroom Classic is failing to install.  You can find information on how to interpret the install log at http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.

        H
        hansj37833861AuthorCorrect answer
        Inspiring
        October 25, 2019

        Thank you for responding.

        This may fall in the category of 'stuff' that wont work, until you ask for help 🙂

        I had been running windows updates, re-installs etc to no avail. After I posted this i found an option, when using microsoft edge, to download direcly without the CC desktop app.

        Now it stopped at 7.6%

        Then I saw your response and went back to CC desktop app to download and collect the logs. Of course, it worked...

        Im baffeled but happy after 2 days of getting my new computer set up.

        Thanks again!

        A
        AVDG
        Known Participant
        January 18, 2020

        I am having the same issue with all the apps. The Creative Cloud is totally useless.

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