Lightroom stuck at 44%

[hansj37833861]

My lightroom classic download hangs at 44% no matter what I have tried so far.

I have uninstalled/reinstalled CC desktop, run cleaner... still at 44%

On the other hand, PS downloaded fine.

Im on Windows 1903 version...

Any other recommendations?

[PhilCLOSE]

Hi, I have the same problem: PS, LR and Rush hang at 40%. Multiple support requested.....no one (in India?) can solve the problem. I am sick of waiting for a robust CC Desktop downloader and installer. Adobe takes my money while I have no service and just "blabla" help. It looks like I am not alone. When will this kind of issue be corrected?

[jacquesd77880419]

Same problem here...this should not happen with a PAID subscription and NOT having access to you product.  I tried everything, not working.  I'm in W10 safe mode with cabled connection to modem (no router - no WiFi) and I'm still stuck at 44% for Photoshop.  I tried to get online/chat support but gave up after LONG time waiting.  Is this some kind of a joke ?  The joke's on the paying customer !

[Jeff A Wright]

Jacques, sorry you are also encountering problems with the downloading and install process. Did you locate the error messages within the log file?  Unfortunately, just knowing that you got stuck at 44% does not provide enough information to give any recommendations.

Please update this public discussion with the error messages that you discover.  If you are unable or do not wish to review the log file and locate the fatal errors, then please download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.

Once you have run the CC Log Collector and uploaded your log files, then please begin a chat session at https://helpx.adobe.com/contact.html.  If the current error you are facing is due to downloading error, then you may have to use a different computer, smartphone, or tablet to begin the chat session.