Lightroom trial version download fails repeatedly

[JerMac]

Since about a week I am trying to download Lightroom as I am on a trial since the past two weeks.  I contacted support but they failed to provide a solution.

I use the lastest version of Firefox with fresh settings for each session.

I get as far as the my account page and when I click on the desktop download option I get to the page on which I click on the LR download button.

The next thing is a server time-out on the page that should provide the download link. This is really discouraging, and the last thing I expected.

Please advice.

[khatwani]

Moving this thread to : Downloading, Installing, Setting Up

[Govardhan.V · Accepted solution]

Have you tried downloading from below link ?

https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

[JerMac]

Hi Brucgovn, not yet. But trying right now and to my surprise the links on this page are working fine for me. Currently downloading LR. Thanks a lot!

[JerMac]

When I try to download the CC app the download fails. Support tells me it is a 'proxy' issue. It seems to concern port forwarding on my router. Any ideas?

[Govardhan.V]

Are you getting any error code like 201 , 205...etc?

Please mention exact error message you are getting . if possible a screenshot.

Home personal Internet connection or are you using Office / Corporate network Internet?

[JerMac]

No error codes, my browser just gives a server time-out, connection lost error. Home wired network connection. This is the link I get referred to:

https://creative.adobe.com/nl/products/download/creative-cloud?version=2.8&promoid=KSPDX

[Govardhan.V]

Try below link to download Creative Cloud installer file :

Windows :

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

[Govardhan.V]

For Mac :

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

[JerMac]

@

8.  Re: Lightroom trial version download fails repeatedly

    

       Brucgovn   Thank-you very much for these special download links! I am currently downloading the CC installer.

[JerMac]

CC installed fine but after logging in, the app appears to be loading content but fails to complete it - it's loading forever.

I will check again after a warm boot.

[Govardhan.V]

Windows or Mac ?

Please mention its version .

[JerMac]

Mac OS 10.10.5

[Govardhan.V]

Have you tried with steps mentioned in below link ?

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

If yes ,

we will need to check with few things like Hosts , Proxies

1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.

/etc

3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.

4)Double click on Hosts file , it will open it with TextEdit,

Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??

[JerMac]

The 'hosts' file is almost emtpy, no mentioning of adobe or related items. I will run your other instructions later on. To be continued.

[Govardhan.V]

You may also try with steps mentioned in below link if you haven't  tried yet :

I cannot run Creative Cloud (Spinning circle)