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L
layer10000
Participant
August 2, 2020
Answered

Load Photoshop from Microsoft Store

  • August 2, 2020
  • 2 replies
  • 2534 views

Good day! A week ago I reinstall Windows 10 and now can`t load Photoshop from Windows Store.

This topic has been closed for replies.
Correct answer Nancy OShea

That's not Photoshop.  That's Photoshop Elements.  Since you re-installed Windows 10, you'll need to re-install Photoshop Elements, too. You will also need your serial number to activate it.

https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

 

2 replies

L
layer10000Author
Participant
August 3, 2020

Please adviсe me - which account I must to use - Microsoft?:

https://helpx.adobe.com/photoshop-elements/kb/find-serial-number-elements.html

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
August 3, 2020

In the link you show:

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 2, 2020

To access Photoshop, you need a PAID Creative Cloud subscription from Adobe.   Please log-in to your account below to confirm your account is active and payment details are current.
https://account.adobe.com/plans

 

Also please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + Photoshop and all other apps you intend to use.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

If your subscription is active, you may download & Install the Creative Cloud Desktop app from which you manage your other CC apps & services.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Post back if you have any questions.

 

Nancy O'Shea— Product User & Community Expert
L
layer10000Author
Participant
August 2, 2020

I see:

but I already bought it!

 

 

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
August 2, 2020

That's not Photoshop.  That's Photoshop Elements.  Since you re-installed Windows 10, you'll need to re-install Photoshop Elements, too. You will also need your serial number to activate it.

https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

 

Nancy O'Shea— Product User & Community Expert
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