Log-in error AGAIN in the past 3 months

New Here ,
Jul 14, 2022 Jul 14, 2022

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It almost like a monthly practice now... Adobe creative log me out several time within few mins.

Few times, I successfully open my PS app but they ask me to log in again +_+ Once, opened my PS file but after 1 min, it logged out again...What kind of tortures are you giving me Adobe??? @@

1004since2022_0-1657782965873.png

 

 

 

***PS***

  • tried uninstall and reinstall Adobe creative cloud twice in past 2 months already
  • tired uninstall particular app (e.g. PS, AI,id) and reinstall it once in past 2 months already 
  • restarted WMI service already 
  • restarted Credential Manager already
  • already prevent any other app from disturbing the loading 
    • 1004since2022_4-1657783513354.png

       

 

New issues after I restarted the WMI services

1004since2022_3-1657783468928.png

 

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi, 

 

We're sorry for the inconvenience. 

 

Would you please try the steps shared in this link to resolve the issue: https://helpx.adobe.com/in/download-install/kb/cannot-verify-subscription-offline-mode.html

 

Hope this helps!

 

 

Thanks 

Kanika 

 

 

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New Here ,
Jul 19, 2022 Jul 19, 2022

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Hello Kanika,

     thank you very much for your advice. I tired and it worked...for a while. And here come the WEEKLY ERROR AGAIN@@...seriously, how many times do I need to login??? Whenever I log in one app, especially Indeisgn, I have to relog in over and over again PLEASE SEND HELP! Sincerely appreciate your help!

1004since2022_0-1658216969221.png

1004since2022_1-1658217006427.png

 

 

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Adobe Community Professional ,
Jul 19, 2022 Jul 19, 2022

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why don't you set your clock to always sync, How to Synchronize the Clock in Windows 10 with Internet or Atomic Time (groovypost.com)

 

though you may have a cmos battery problem if your computer's clock needs resetting.

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New Here ,
Jul 19, 2022 Jul 19, 2022

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I tried already (last week and today)... Still not workin 🙃🙃🙃

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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1004since2022, sorry you continue to encounter problems remaining logged into your Creative Cloud membership.  Beyond the troubleshooting steps you have already implemented, I would recommend reviewing the settings for any installed security or utility software.  Check to make sure the software is up to date and using the manufacturer's recommended settings, 1003since2022.

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Adobe Community Professional ,
Jul 19, 2022 Jul 19, 2022

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i thought you said sync'ing your clock works for a while. is that not true?

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New Here ,
Jul 22, 2022 Jul 22, 2022

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it worked for the last time(in June). But not for this time@@

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Adobe Community Professional ,
Jul 22, 2022 Jul 22, 2022

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why did your clock need to be sync'd?  (that often indicates a failing cmos battery.)

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New Here ,
Jul 26, 2022 Jul 26, 2022

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Cause you guys recommend LOL ...

1004since2022_0-1658890205539.png

 

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Adobe Community Professional ,
Jul 26, 2022 Jul 26, 2022

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you didn't understand.  i didn't ask why you sync'd your clock. i asked why your clock needs to be sync'd. ie, my previous post was informing you that you have a fundamental computer problem IF you need to sync your clock more than once (unless you move and change time zones).

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New Here ,
Jul 27, 2022 Jul 27, 2022

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oic, now I understand. I dont know why Adobe asked me to sync my clock, but I am sure my computer hardware is fine given that it works well with other 3d modelling application... 

 

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Adobe Community Professional ,
Jul 27, 2022 Jul 27, 2022

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can you see your computer clock losing time or otherwise becoming inaccurate?

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New Here ,
Jul 27, 2022 Jul 27, 2022

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never. My computer clock always accurate. Plus, it's a desktop so I won't move it around.

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Adobe Community Professional ,
Jul 27, 2022 Jul 27, 2022

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what are your creative cloud versions (cc app > hamburger menu > help >about cc).  please paste a screenshot ala:

 

kglad_0-1658928444330.png

 

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New Here ,
Jul 27, 2022 Jul 27, 2022

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1004since2022_0-1658976264386.png

Appreciate your help and time!

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Adobe Community Professional ,
Jul 28, 2022 Jul 28, 2022

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that looks good.

 

now check that your tls and openssl are meet minimum requirements.

 

your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

your computer also needs to support openssl 1.0.1 or better. to check,

mac: https://phoenixnap.com/kb/how-to-check-openssl-version
win: https://www.techwalla.com/articles/how-to-find-the-openssl-version-number

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New Here ,
Jul 29, 2022 Jul 29, 2022

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1004since2022_0-1659163576935.png

For openssl, I don't think I have it...@@ 

1004since2022_1-1659164170624.png

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Adobe Community Professional ,
Jul 30, 2022 Jul 30, 2022

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that's interesting: your post prompted me to check my openssl, and i found i do not have openssl installed, either. 

 

 i've had cc since the day it was released and i've never had any problems. i now believe i misunderstood this info on adobe's tls web page:

 

kglad_0-1659191247105.png

 

ie, win 8 or better is enough to support tls 1.2.  if you don't have the win 7 tls 1.2 update, then you need to add a framework (eg, openssl 1.0.1 or better, or one of the other 4 listed frameworks/settings).

 

anyway, sorry about that.  my mistake.

 

what's your os?

 

 

 

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