Log-in error AGAIN in the past 3 months

[1004since2021]

It almost like a monthly practice now... Adobe creative log me out several time within few mins.

Few times, I successfully open my PS app but they ask me to log in again +_+ Once, opened my PS file but after 1 min, it logged out again...What kind of tortures are you giving me Adobe??? @@

***PS***

• tried uninstall and reinstall Adobe creative cloud twice in past 2 months already
• tired uninstall particular app (e.g. PS, AI,id) and reinstall it once in past 2 months already 
• restarted WMI service already 
• restarted Credential Manager already
• already prevent any other app from disturbing the loading 
  
  • 

New issues after I restarted the WMI services

[Kanikas]

Hi, 

We're sorry for the inconvenience. 

Would you please try the steps shared in this link to resolve the issue: https://helpx.adobe.com/in/download-install/kb/cannot-verify-subscription-offline-mode.html

Hope this helps!

Thanks 

Kanika 

[1004since2021]

Hello Kanika,

     thank you very much for your advice. I tired and it worked...for a while. And here come the WEEKLY ERROR AGAIN@@...seriously, how many times do I need to login??? Whenever I log in one app, especially Indeisgn, I have to relog in over and over again PLEASE SEND HELP! Sincerely appreciate your help!

[kglad]

why don't you set your clock to always sync, How to Synchronize the Clock in Windows 10 with Internet or Atomic Time (groovypost.com)

though you may have a cmos battery problem if your computer's clock needs resetting.

[1004since2021]

I tried already (last week and today)... Still not workin 🙃🙃🙃

[Jeffrey_A_Wright]

1004since2022, sorry you continue to encounter problems remaining logged into your Creative Cloud membership.  Beyond the troubleshooting steps you have already implemented, I would recommend reviewing the settings for any installed security or utility software.  Check to make sure the software is up to date and using the manufacturer's recommended settings, 1003since2022.

[kglad]

i thought you said sync'ing your clock works for a while. is that not true?

[1004since2021]

it worked for the last time(in June). But not for this time@@

[kglad]

why did your clock need to be sync'd?  (that often indicates a failing cmos battery.)

[1004since2021]

Cause you guys recommend LOL ...

[kglad]

you didn't understand.  i didn't ask why you sync'd your clock. i asked why your clock needs to be sync'd. ie, my previous post was informing you that you have a fundamental computer problem IF you need to sync your clock more than once (unless you move and change time zones).

[1004since2021]

oic, now I understand. I dont know why Adobe asked me to sync my clock, but I am sure my computer hardware is fine given that it works well with other 3d modelling application... 

[kglad]

can you see your computer clock losing time or otherwise becoming inaccurate?

[1004since2021]

never. My computer clock always accurate. Plus, it's a desktop so I won't move it around.

[kglad]

what are your creative cloud versions (cc app > hamburger menu > help >about cc).  please paste a screenshot ala:

[1004since2021]

Appreciate your help and time!

[kglad]

that looks good.

now check that your tls and openssl are meet minimum requirements.

your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

your computer also needs to support openssl 1.0.1 or better. to check,

mac: https://phoenixnap.com/kb/how-to-check-openssl-version
win: https://www.techwalla.com/articles/how-to-find-the-openssl-version-number

[1004since2021]

For openssl, I don't think I have it...@@ 

[kglad]

that's interesting: your post prompted me to check my openssl, and i found i do not have openssl installed, either. 

 i've had cc since the day it was released and i've never had any problems. i now believe i misunderstood this info on adobe's tls web page:

ie, win 8 or better is enough to support tls 1.2.  if you don't have the win 7 tls 1.2 update, then you need to add a framework (eg, openssl 1.0.1 or better, or one of the other 4 listed frameworks/settings).

anyway, sorry about that.  my mistake.

what's your os?