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Login problems

New Here ,
Feb 28, 2023 Feb 28, 2023

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Hi! I can't log in to my account because I have changed my e-mail address. The verification code I need has been sent to the old address which I can't access. I have no idea what to do..

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correct answers 1 Correct answer

New Here , Mar 07, 2023 Mar 07, 2023

Thank you, the problem is solved.

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Mar 07, 2023 Mar 07, 2023

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Thank you, the problem is solved.

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Community Expert ,
Mar 07, 2023 Mar 07, 2023

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you're welcome, and thanks for the update.

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