LogTransport2 Update problems...

[mojopicon]

I'm trying to update many apps from my cc app,... then i get the message: close LogTransport2,... so i don't know how to close it... -mac OsX Mavericks-

[John Waller]

Try

1. Help > Adobe Product Improvement Program
2. Click Do Not Participate

[JMulkey]

Which application's help menu are you referring to? I didn't see that option in Creative Cloud Updater.

[JMulkey]

I see now that it is an option in the help menu of each individual app that will not update. I clicked "do not participate" in Premiere Pro CC, closed the app, retried the update, and I'm am still getting the LogTransport2 error at 66% through the update.

[Boomtina]

I'm having this problem as well.  Need solution please.

[JMulkey · Accepted solution]

I was finally able to update Premiere after opting out of the Product Improvement Program then restarting my computer. I'm using an iMac with a Fusion drive, and I've read in other forums that machines with SSD and flash storage are having issues with this.

[Boomtina]

Awesome - thank you!  I will give that a shot and report back with my experience as well.

[djhaas]

Here's the solution for Mac (I'm running a 2009 Mac Pro, so no SSD drives and still had problem):

1. Open Terminal and type the command "top" (no quotations)
2. It'll list all your processes running, look for LogTransport2 and note it's PID and hit "Q" to exit
3. Type "kill PID" (obviously replace PID with the number - and without quotation marks)
4. If top command won't work in step one, try "ps -e" or "ps -A" for a list of processes running, otherwise you're all set!
5. Retry the update, you should have success!

Hope this helps everyone!

[Peterdog15]

I'm running a brand new iMac 27" and your solution worked flawlessly. Thank you!

[the_silver_trembling_man]

Thanks. Worked immediately!

[Ekrem_Koc]

thank you very much! this works great now

[deirdregood]

Thank you, djhaas! I'm on a 2009 iMac and it worked like a dream, during the update and without restarting!

[emprods]

Thanks djaas.  That worked for me too.  Even though terminal responded that it couldn't find the process or command.

[WingnutWick]

Perfect! I love when people have the right solution. Worked for me 4.0! Adobe needs to fix this however. Thanks dj

[daniela_ack]

Terminal solution worked like a charm

[Craigeye]

Thanks! I had tried ps... and did not find it there. "top" worked a charm

[EofAJ]

I had the same issue. Opened the Activity Monitor, found the LogTransport2 process, double clicked it, then force quit. The update continued without any more errors.

Hope this helps.

[scabbot610]

Perfect -- thanks EofAJ! Terminal "top" didn't show LogTransport2 running, but the Activity Monitor did.

[Michele Whitmon]

Had the same problem on a Win 7 box. Had to open the Prelude and opt out of the Software Improvement Program.

[ASDL]

This worked for me - on a late 2009 Mac Mini Intel Core Duo OSX 10.9. Used Activity Monitor to search for LogTransport2 - then used the Quit Process command under the View menu.

[Toreo77]

I found that quitting the process through the activity montior worked best for me.

[robind89763286]

The easiest way is probably to open the Activity Monitor (Mac), Tasks Manager (PC) and force the LogTransport process to quit 🙂

[Guest]

Thanks man !

[markus_m]

Same problem when updating an application with Mac OS X running with this message in the Adobe CC App: »close LogTransport2«. Starting the activity monitor but no process with this name is shown also in Terminal. Strange! Any further ideas? Thanky a lot!