Lost me as a customer.

Adobe. You just lost me as a lifetime CC customer.

My annual subscription to CC lapsed and I was automatically rolled over to a more expensive, monthly payment deduction. This happened for five months before I realised. So I contacted Adobe chat asking for the $296.00 that I'd paid in monthly deductions to be credited towards the remainder of an annual subscription (because annual is cheaper than 12 x monthly). I was told I couldn't have a refund.

WHAT?!? I DIDN'T ASK FOR A REFUND.

I explained myself again. I wanted to switch to an annual subscription with my already paid $296.00 to be credited toward it, and allow me to pay for the remaining seven months, giving me a year subscription. I was told again, no refunds. I was then offered a cancellation with a 50% cancellation fee?

WHAT?!? ARE YOU DRUNK?!?

So I told your representative to shove it. I also told them if they hit me with a cancellation fee I'd have Consumer Affairs involved by the morning. That got their attention because the representative promptly cancelled my membership, no cancellation fee.

Adobe customer service is seriously messed up. I was happy to stay with you for life. Not now. I'll run other software.

[moderated for language]