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S
setherington
Participant
October 10, 2017
Answered

lost serial code CS6 - no box of register

  • October 10, 2017
  • 2 replies
  • 16160 views

I have recently lost my education edition of Adobe CS6 due to a ruined hard drive.

I have found a link to re-install the software but cannot find the box or serial number I need anywhere, I have a copy of CS6 installed on my laptop but it won't let me register the copy to retrieve through my adobe account and the help pages online have me going in circles.

Is it possible to retrieve the serial code another way?

Thanks

    This topic has been closed for replies.
    Correct answer kglad

    you have 3 ways to recover a serial number that you once had:

    1. you can check your account (if you purchased from or registered with adobe), https://accounts.adobe.com

    2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:)  https://mac-product-key-finder.com/

    3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

    2 replies

    S
    setheringtonAuthor
    Participant
    October 12, 2017

    I don't think so as the first 4 numbers on the CS6 key didn't match the first 4 in the acrobat key. I had that thought myself.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 10, 2017

    you have 3 ways to recover a serial number that you once had:

    1. you can check your account (if you purchased from or registered with adobe), https://accounts.adobe.com

    2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:)  https://mac-product-key-finder.com/

    3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

    S
    setheringtonAuthor
    Participant
    October 11, 2017

    Hi,

    Thanks for the advice, I ran the product key finder but the free version did not find any serial numbers, do I need to run the paid for version?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 12, 2017

    no, the free version should work if the program's still installed and activated.  it's installed and deactivated i don't know if it will work.  if it's uninstalled it won't work.

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