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charod20
Known Participant
February 22, 2017
Question

lost serial number on Master Suite CS6

  • February 22, 2017
  • 1 reply
  • 6888 views

I have the entire master suite 6 on an older laptop. my copy was not registered either, is there anyway at all of retrieving the serial number off the old pc?

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 27, 2017

    yes.

    windows: http://www.belarc.com/free_download.html

    mac:  https://mac-product-key-finder.com/

    C
    charod20Author
    Known Participant
    February 27, 2017

    I was able to attain what I thought was the serial number from Belarc, but when I tried to enter the serial number in the Master Suite CS6 product it said it was invalid. This is the same serial number that is in my old laptop. It is the same serial number that works (I'm able to bring up all programs under Master Suite CS6 without a problem). They meaning adobe keep saying I need to go back to the vendor to attain the original serial number from him , but only issue is I got the original Master Suite about 5 years ago from a person from Craiglist. I can't get back in touch. with that person. Any reason why the programs work on the old laptop but the serial number is invalid?

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 28, 2017

    assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

    common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

    and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

    here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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