LR4 download upgrade.

[Big Fish]

I have 2 ref #'s and no one is helping. Gerald hung up with no return calls. He couldn't solve simple issue. Downloading LR4 WIN upgrade.See following. Is any one home? Please call <Removed by Moderator>.

Your Adobe ID:<Removed by Moderator>

Your Case Number:0183062868

issue:

when cx download LR4 it's not letting him

results:

set case as pending

STEPS to DISABLE POP-UP BLOCKER IN CHROME:

Options > Under the Hood > Content settings... > Pop-ups.

Hi Kevin,

This case will auto close after 5 business days if we dont hear anything from you. Please call us at 1-800-642-3623.

Thank You

gerald

This email is in response to support case #0183062868 submitted by Kevin McCann.

To respond to this update or review your case history, log in to the Adobe Support Portal online and look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.

If you have difficulties logging in, consult the Adobe ID and Membership FAQ.

Thank you,

Adobe Customer Care

[Jeffrey_A_Wright]

Xiphas I have removed your personal information that you posted because this is a public forum.  Were you able to successfully disable to popup blocker as the support agent indicated or are you still having difficulties disabling this feature?  Also which operating system are you using?

[Big Fish]

Thanks Jeff....

Nothing has been resolved. Couldn't be there when you called in early evening. There was no direction to remove pop up blockers. I am running windows XP and have numerous Adobe products. We were disconnected with no immediate return calls other than call back 2 hours later. I realize Adobe is busy and thanks for call. Will have to call Wednesday or Thursday AM.

Thanks.

Kevin

[Manish-Sharma]

kevin,  could we know on which opearting system are you working and what exactly happens when you are downloading the LR4 upgrade.

[Big Fish]

To Manish.....

I am using a Windows XP and use Internet Explorer as a deflaut browser. However I have Chrome and Firefire. I purchased LR4 upgrade and it would not allow download. I tried to download Flash as required but could not. I went to Troubleshooting and follwed the various directions with no sucess. All the requirements are OK.

I also got a return email from Jeff Wright in regards to my post. THank you both for responding. I realize you busy with new release. How about a 10 AM call Thursday 3/8. 7074337452. Will copy this to Jeff.

Thank you.

Kevin

[Big Fish]

To Jeff...

I am using a Windows XP and use Internet Explorer as a default browser. However I have  Chrome and Firefire. I purchased LR4 upgrade and it would not allow download. I tried to download Flash as required but could not. I went to Troubleshooting and follwed the various directions with no sucess. All the requirements are OK.

I also got a return email from Manish in regards to my post. THank you both for responding. I realize you are busy with new release. How about a 10 AM call Thursday 3/8. <Removed by Moderator>. Will copy this to Manish.

Thank you.

Kevin

[Jeffrey_A_Wright]

Xiphas please do not post personal information in a public forum.  Every reply you post is publically available for anyone to view.  We are happy to assist you through the forum but if you are requesting one on one support then I would ask that you contact our support team.

If you are having difficulties downloading the install files from your order page then I would recommend downloading the trial from https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom&promoid&promoid=DTEML.  There is no requirements for Flash or even a download manager to download the Lightroom trial.

[Big Fish]

Jeff..available to take your call.

[Jeffrey_A_Wright]

Xiphas this is a public forum I am more than happy to assist you within the forum.   Have you tried the suggestions which have been posted in this thread?  If so what were the results?

[Big Fish]

Hi Jeff. Yes. And RAM assisted me in successfully downloading but at the very last step Windows Installer required Vista or Higher. I was under the understanding that LR4 was compatible with XP. I would have to buy WIND 7 first and may have to wait awhile. At this point I will need a refund. Could you process this for me? Do you want the order # on this site?

You have my number and thanks for good monitoring.

Thanks.

[Jeffrey_A_Wright]

Xiphas we do have self help options available for processing your refund.  Assuming you are located in North America document Return or change Adobe orders | North America provides guidence on how to request a refund.

[Jeffrey_A_Wright]

Btw you will want to click on the link to the forum itself for the hyperlink for the refund document to work.  If you are just reading this in your e-mail you may not be able to access the document.

[Big Fish]

Too confusing for me.

[Jeffrey_A_Wright]

You can try this link http://kb2.adobe.com/cps/153/tn_15327.html or it might be simpler for you to contact our support team to process your refund request.

[Big Fish]

Jeff. The Adobe customer service and all this links is an absolutely waste of customer time. Completely ineffective. I've spent over 4 hours speaking with five people for a simple down load that they said was OK and turns out it was not. Adobe failed to deliver and I just want a credit back to my account.

[Jeffrey_A_Wright]

Your refund can not be processed through a public user to user forum.  Too much private information needs to be exchanged.  I would recommend either requesting the refund through the Adobe site, you can find directions on how to do this at http://kb2.adobe.com/cps/153/tn_15327.html, or you will need to work with a member of our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you described.