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T
tm255
Inspiring
March 13, 2017
Answered

LR4 upgrade to LR6 failure -- how to solve?

  • March 13, 2017
  • 2 replies
  • 745 views

Yesterday I purchased the $80 upgrade to LR6 from LR4.  I am running Mac OS 10.10.5

I do not have CC, and do not want CC.

I downloaded and opened the dmg from my "products" (?) page on the Adobe www site.

When I open it, I get an "install" icon.

When I hit install, I get an initialization notice, followed by a window that has "install" and "try" options.

I clicked the Install option, with the notice that I am required to sign in.

When I click sign in, I get the message "adobe application manager quit unexpectedly."

When I click the Reopen button, I get the message "Adobe CC is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of Adobe Creative Cloud from 'Adobe Creative Cloud'."

I don't understand what CC has to do with this or why the install won't work without crashing.  Again, I do not want CC.

What do I do to fix this and get LR6 installed?

    This topic has been closed for replies.
    Correct answer tm255

    Good news, fixed and installed.

    Fix: Download CC cleaner tool for iOS.  Install and run.  Select "Adobe Application Manager" from presented list, and run.  Reattempt install of LR6, which then worked.

    Bad news, what should have been a simple upgrade process took several hours due to poor and confusing communication from Adobe.

    2 replies

    T
    tm255AuthorCorrect answer
    Inspiring
    March 30, 2017

    Good news, fixed and installed.

    Fix: Download CC cleaner tool for iOS.  Install and run.  Select "Adobe Application Manager" from presented list, and run.  Reattempt install of LR6, which then worked.

    Bad news, what should have been a simple upgrade process took several hours due to poor and confusing communication from Adobe.

    Atul_Saini
    Atul_Saini
    Legend
    March 30, 2017

    Hi Tm255.

    I am glad that you were able to fix the problem and successfully install Adobe Photoshop Lightroom 6. Thanks for your feedback and sharing the resolution, it would help our future audience. 

    You are welcome to update this discussion in case you need further assistance.

    Thanks.

    Atul_Saini
    Atul_Saini
    Legend
    March 13, 2017

    Hi Tm255,

    As per the information you have provided, you encountered "Adobe CC is needed to resolve this problem. However, it is missing or damaged.", while installing Adobe Photoshop Lightroom 6 on your machine.

    I would request you to follow the solutions 1 & 2 from this link: - Error: "Adobe Creative Cloud is needed to resolve this problem" then, you may download and install Adobe Photoshop Lightroom 6 from here: - Download Photoshop Lightroom. 

    Please feel free to update this discussion with the OS version and error message that you are getting in case you need further assistance.

    Thanks.

    T
    tm255Author
    Inspiring
    March 13, 2017

    Here is your linked solution

    Solution 1: Uninstall the Creative Cloud desktop app, and then reinstall it

    Solution 2: Run the Adobe CC Cleaner Tool

    I do not have the CC desktop app, so I cannot reinstall it, nor can I run the cleaner tool.

    Are you saying that I have to install CC before I can upgrade my LR4 to LR6?  I do not want CC.

    Per your question about my OS, please note in my original post ====> Mac OS 10.10.5

    Now what?

    Atul_Saini
    Atul_Saini
    Legend
    March 13, 2017

    Hi Tm255,

    Thanks for sharing the details, I would request you to use cleaner tool and remove Adobe Application Manager and then try to reinstall Adobe Photoshop Lightroom 6 and share the update.

    Thanks.

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